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91% would recommend it to a friend
Superb short break
Lovely hotel, great staff
Enjoyed a lovely stay in a very pretty hotel, assisted by a uniformly extremely friendly and helpful staff.
Would definitely stay again.
Staff very rude !.
We were treated like an inconvenience to the staff not paying guests
Excellent stay from arrival to departure.
Staff on the reception desk were extremely pleasant and helpful. The accommodation was excellent and facilities were exceptional. We booked in for dinner in the restaurant and, again, the staff were extremely attentive without being intrusive. The food was also exceptional. We would definitely stay here again without a moment's hesitation.
I had a evening out in Oxford Saturday and returned to the hotel around 11pm.
We felt a little hungry as it had been a while since dinner and approached staff and asked what was available to order. This felt like I was pulling teeth and after being pointed to another staff member I was given a small menu and shown what was available to order. I approached the desk to put in my order and was made fell like I was putting him out be ordering something. When my order was taken I was told " you can only have these if there in the fridge".
The 2 sandwiches arrived and were the poorest I've ever been served. They looked like they been thrown together and not what I would expect from this hotel. I didn't bother complaining as the staff had no interest in helping in the evening. On the flip side the breakfast was very good and I enjoyed this. Good quality food and helpful staff.
Oxford Thames Four Pillars Hotel
Fantastic hotel, at some points needed more bar staff, but would recommend and would stay again
Trying to be something but not quite there yet ....
Firstly I don't often do reviews - however this hotel has masses of potential, it just needs to sharpen its game
1-the reception staff were excellent
2- the signage was very poor making it difficult to find your way to the various accommodation blocks (and back) - hotel note that signs should be visible at every potential turning point / junction and large enough to easily read from the entry point to that intersection
3- room was unbearably hot - heating wasn't on so put it down to the sunshine we had that day - no airconditioning (I'd expect that feature at a hotel of this calibre)
4- tried to open the window - Only possible to partially open
5- got the fan out of the cupboard and turned it on - big lumps of dust blew everywhere - fan hadn't been cleaned in months
6- went to breakfast at 07:45, "wait here to be seated" sign was tucked behind reception desk so I chose a table And then several minute after had a rather grumpy attendant ask for my room number
7- building works going on (should have noted that in the listing) no noise issues but parking was very limited meaning a complex bag drop and collection process
A few minor updates would make this hotel achieve its claimed rating - at the moment it does fall short (but reception staff were excellent)
Lovely area lovely hotel food could be better
Beautiful hotel , staff pretty miserable
Stunnung hotel with fantastic facilities and location but no one asked how our food was at dinner, how our stay was when we left - everyone just looked down in the dumps!.
But great value for money and well worth another stay!'
Lovely Looking Hotel
Had a very nice time and stayed for only 1 night.
The room we were in needed updating but I think they are working they way through the hotel updating the rooms. The spa was a bit dated but a very nice time.