Reviews - BEST WESTERN PLUS Stoke on Trent Moat House


Etruria Hall, Festival Way, Etruria, Stoke-On-Trent, ST1 5BQ

Price From 154.80 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (44)

86% would recommend it to a friend


Customer service


Food quality

Room quality


  • Thomas A

  • August 2014

Two day stop over

Have stayed here on and off this past 15 years, would stay again.

  • S Williams

  • August 2014

Clean !& tidy

Very clean rooms and tidy.

Great local amenities Aswell with plenty to do.

Would stay again.

  • M Jenkinson

  • July 2014

Amazing room! friendly staff too

I reviewed the hotel with a 6/6 for all aspects; we were upgraded for an unknown reason at our friend'swedding.

Gorgeous room, lovely hotel. Didn't have breakfast as we woke up too late but everyone else seemed to enjoy it. Would stay again.

  • Ransford Allen

  • July 2014

Had a great stay there everyone was so friendly and happy to help you

  • lorna t

  • July 2014

excellent value for money

Stayed in the hotel for two nights and could not fault anything.

Clean, comfortable and very helpful friendly staff. Great location - will definitely book Best Western hotels in future

  • Paul Copp

  • July 2014

Good Hotel

Effiecient friendly check in process .

good facilities and a cracking breakfast at a resonable price.


  • June 2014

Wedding Weekend

Stayed at the hotel for a friends Wedding.

Reception staff were helpful and friendly.information was and booking in took less than a couple of minutes..Rooms were spaciousclean and the bed was comfortable. Bar staff were friendly and efficient .

Breakfast was great,lots of choice and friendly staff

Only regret...Because it was an over night stay,i never had chance to use the gym facilities . Old but true quotation...Quality is remembered a long time after the price is forgotten.

  • Denise H

  • June 2014

Last minute booking

First time staying at Best Western and we were not disappointed, the room was excellent and the receptionist made us feel very welcome, excellent service.

Would definately stay at Best Western again

  • j leader

  • May 2014

amazing but one problem

I stayed at this hotel twice now, its clean, the staff are helpful and friendly however upon using the shower I had a very nasty accident due to the bath being very slippery and no bath mat in the bath or the room for that matter, and now I have very bad bruising but apart from that I would stay again.

  • carole w

  • May 2014

Stayed here before staff always polite and helpful.

Rooms clean and spacious, Beds comfortable. Breakfast plentiful. Close to attractions and shopping.