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Reviews - BEST WESTERN PLUS Stoke on Trent Moat House


Etruria Hall, Festival Way, Etruria, Stoke-On-Trent, ST1 5BQ

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (33)

91% would recommend it to a friend


Customer service


Food quality

Room quality


  • Sean S

  • February 2015


Clean, friendly loved

  • Jeanette P

  • January 2015

Couldn't fault the hotel for its customer service but the rooms were a little to be desired very rare plugs and none by the beds.

They did however bend backwards to make things right which to me was more than enough. Would consider staying again possibly just because staff were so friendly.


  • January 2015

My view

Very very impressed..

receptionist very helpful and reception area spacious. The hotel was immaculately clean and the room well appointed..

  • Stephen French

  • December 2014

City break

Really enjoyed my stay.

Was spoilt by some person stealing the spare wheel from my van. I was very impressed by the help from the staff.

  • Sarah B

  • December 2014

Excellent room, plenty of room and facilities great

Excellent 2 single beds, bunk beds.

Bathroom a little dated and shower curtain tired

Pool area could of been cleaner

  • P Alcock

  • November 2014

Enjoyable Stay as a wedding guest

Booked the room as we were guests at a wedding at the venue.

The accommodation was very good and we only ate at the wedding, food was good ,

Thanks to all the staff who were helpful and pleasant.

  • Kevin M

  • October 2014

Very good value for money and spacious rooms never ate in hotel so can't comment on food

  • E ODowd

  • October 2014

Nicely located hote, easy to get to good parking, hotel staff were friendly and welcoming, room was very clean.

Breakfast meal was very substantial and prepared to a high standard, dining room staff were very attentive and tend to your requests promptly.

  • Philip J

  • September 2014

loo seat

Everything about the room was fine but the loo seat wouldn't stay up!

  • J Binns

  • September 2014

Weekend break

This is a nice hotel and we would definitely stay here again.

However few things to be aware of the only access to bedrooms for three people is up a flight of stairs which cannot be accessed by lift. Also several items for breakfast were unavailable.