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67% would recommend it to a friend
De Vere Venues Sunningdale Park
Lovely hotel with very helpful cheery staff.
Your web site describes a 4 star hotel showing pictures of a fine Georgian Manor House and interiors to match.
In fact the hotel only claims 3 stars on other websites and the buildings and rooms are not those you show, but what in reality is only poor standard student accommodation. I am hugely dissatisfied that you misrepresented the hotel offering, and would never have stayed here had your descriptions been at all honest.
Unusual lay out
My room was lovely but no where near the hotel reception.
Instead I had to drive to it which was fine too but I was eating in the on-site restaurant and had to walk (as I wanted wine) which was over 5 minutes outside the property boundaries. Food was buffet style - not great but okay for the money.
Booked this purely on price at very short notice, this is not a hotel in the traditional terms as the rooms are in billet style blocks around the grounds.
Rooms are very nice with all facilities, however I had to drive 1/2 mile from reception to accommodation then walk another 1/4 mile to the self service restaurant. Food was OK but not De Vere restaurant standard.
This is more like it was a military type college that has been converted but OK for a overnight stay.
De vere sunningdale university give it a miss.
This was like a university campus.
The accommodation was over half a kilometre from the reception and food, if raining or elderly this would not work although the grounds were very nice. The bar was terrible and you should really go to the local pubs. Around £6.00 a pint, and even the $.00 summer special was charged at £4.33, the food facility was very refectory like although the breakfast was very good. We felt we were interfering with numerous corporate education courses. The room was OK although a funny smell on the floor and different rather spasmodic application of benefits we had robes and chocolates on arrival our friends in the next room had none. Would not use again.
First extremely disappointed with level of staff was not helpful.
Direction to hotel was difficult to find at night. No signs clearly seen. Room I was put in wasome 4 blocks of building away from main entrance
Staff did not insist to direct to lift, I had a quite few luggageseconds to carry and was difficult to staircase.
Overnight sleeping. Found water leakage from water tap. Flooded in the bathroom and to bedroom. As they were low pressure and was shut property.
Night staff guard came upstairs and we found flooded into the room
Wrote letter to general manager to investigate . 2nd day accommodation refunded. I had to arrange alternative accommodation. At my own expense
it was a bit noisy but ok
Room next to water tank, so running water noise at night and early morning, but tolerable
A good night's sleep
After travelling all day by bike it was good to find a comfortable bed to sleep in.
The room was pleasant if not exceptional and is more in keeping with somewhere to stay on a conference than a weekend away. That being said the room was clean and the staff friendly, helpful and efficient.
We had dinner in the self service restaurant which was good value and when asked how are meal was my wife said that the tuna she'd had was a bit dry, the manager came over to query our complaint and we didn't make a big deal of it but when it came for us to pay they didn't charge us for my wife's meal which was a pleasant surprise. Breakfast the following day was excellent and set us up nicely for another bike ride. The grounds are very pleasant and are good for a walk and I can see why people would choose to get married here with the original Northcote House making a fine setting.
Won't be back !!! Manuel meets Fawlty Towers
Ok, so I booked this hotel as it was the best value I could find in the area as it was the Queens 90th Birthday celebrations nearby so Windsor hotels were all full.
Firstly, this hotel looks like some kind of former mental asylum or hospital thats been converted at some point. Had a very strange feel about it. The room I was given was tiny, and the walls were literally paper thin. I could hear every single word from next door and they weren't talking loudly, it was ridiculous. If you and the mistress are thinking of going there for some hanky panky, I wouldn't bother unless you want the whole floor to hear you!. Anyway, went out for food then returned later that evening to be charged, wait for it, yes, £5 for a bottle of water. Thats right folks, £5 for a bottle of water. You're not hearing things. Then we get to the 'farce' that is breakfast.
I helped myself to some of the buffet full english, which to be fair was 'reasonable', but after making myself some toast I noticed that there was only unsalted butter or flora in the dishes. I asked the waiter for some butter, he muttered 'pardon'. I repeated 'some butter please', 'yes sir' was the response, 'I'll get some for you now'. After 10 minutes I went back and asked him where my bitter was only to be told 'It's coming'. How long does it take to get some butter. Anyway, after another minute or two the waiter plonks down a bowl with 2 poached eggs in it. I asked him what the hell that was, and he responded 'two poached eggs sir, like you asked'
I said, 'no, butter, B U T T ER'. 'Yes sir, poached eggs' was the response. Anyway, after a lot more miscommunications, I was then told the hotel has 'no butter sir'
'Sorry sir, no butter'
You get the gist,
Anyway, I won't be returning to Fawlty Towers as amusing as it was, for £125 I expect a room that I don;t have to share with the neighbours and staff that can speak English. And a hotel that can manage to rustle up a basic ingredient for toast. Awful, just awful.
Not a 4star hotel by any means
Expected a 4 star hotel but sadly got student style accommodation.
The listing and photos give a far better impression than reality unfortunately, tired decor, very poor water pressure and economy toilet paper are what to expect...