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84% would recommend it to a friend
Lovely warm welcome
Good value in an expensive city
Three of us travelled to Peterborough for a weekend of non-league football.
The hotel was chosen because it was on the right side of the city and because of its proximity to The Coal Heavers Arms, a fine pub that is an outlet for the Milton Brewery in Cambridge. The hotel ticked all the boxes three middle aged males needed i.e. plenty of car parking, clean rooms, decent beds,showers that worked and a good breakfast. The staff were uniformly excellent in that they were helpful and friendly. The decor is a little faded (like the three of us) but it is a hotel for sleeping in, not lounging around in. Had we wanted that, we would have paid three times as much elsewhere. Good value in an expensive city.
The hotel was just what I wanted for a one-night stay to visit Peterborough Cathedral.
Unfortunately I didn't sleep very well as the room I was allocated was next to the stair well and it was slammed intermittently throughout the evening.
We only stayed one night, the room was clean and comfortable, the staff were very pleasant and breakfast was good.
A slight dispute over the room rate due to a mix-up with the ad on laterooms, which was settled amicably. We will definitely stay here again next time we're in Peterborough.
Quaint Hotel in near the center of Peterborough
Frankly, I was originally looking at booking into the Park Inn (which is the normal type of hotel I use), but was shocked at the rates.
I looked at the Queensgate and thought why not...its only for a night. But after staying there, I would not mind going back. The hotel itself has character. The room I stayed in was quite large and the bathroom was done up nicely. The Queensgate was a great value for money and I look forward to staying there again when I am back in Peterborough.
arrived in rush hour but hotel reception was friendly and helpful and offered to help with luggage from car to room.
Room was fine and had everything we needed. we asked reception to book a taxi for 7.15pm and it was early for which the reception apologised. Bed was comfortable, tea and coffee in room more than adequate, lots to choose from. Plan on going back and staying for longer
Exceptional Customer Service
On arrival, my first impression was that the hotel needed a make-over but, as we know, first impressions can be deceptive and that proved to be the case.
I look for cleanliness and hotel staff who care for their guests and that's exactly what I found. EVERY member of staff that I spoke to were so genuinely interested to help - I was even taken to my room which has never happened before!. The staff are amazing and they made my stay so much more enjoyable than I could ever have imagined. The location is excellent for the wonderful cathedral. The staff, once again, are everything a guest could ever wish to have in a hotel.
Good basic all round hotel at a good price. But the fantastic staff made it seem far more.
Stayed 4 nights at this hotel last week as working in the Peterborough area.
The hotel was like a sauna with no air conditioning facilities and being situated next to the main road it was too noisy to have the windows open.Needless to say it made it really uncomfortable sleeping at night. Plus there were problems with my door card as the lock was faulty. Every day I had to trail down to reception to have a replacement despite staff knowing I was there for 4 nights. I will probably be working in Peterborough again later this year but this experience means I will not be returning to Queensgate Hotel.