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74% would recommend it to a friend
First room was very cold, had no tv and bathroom had not been cleaned properly.
When we went back to reception, the receptionist was very helpful and "upgraded" us. Perfectly fine for overnight stay.
My husband and I enjoyed a last minute weekend here.
We loved the situation of the hotel with the cycle path at the back where we could walk every day. We liked the ambiance of the hotel, the staff were friendly and efficient and we enjoyed the food. We would definitely stay here again.
The staff are brilliant, the room was excellent, pool etc very good Some rough edges though where maintenance is letting the team down Outside's looking somewhat shabby.
Restaurant / bar food a bit on the costly side for me. Restaurants in Peebles were better value.
Great accommodation surrounded by beautiful countryside helpful courteous staff and good food
Will be visiting this hotel again
Worst Customer Service made for a very unhappy stay
The hotel was very nice & the surroundings were beautiful.
The service was very bad. The girl that checked us in had an unpleasant attitude when asked why we had to offer a credit card, all I wanted was an explanation as I had pre-paid the room. I believe it is courteous to ask if we've stayed before. She didn't. She gave us absolutely no details on where we could eat & when. We then went to have a sandwich in the bar, I asked for no salad, when it came the barmans exact words were "He's put a little lettuce on it but that's ok eh?" and then walked off. He then did not come back to ask if our food was ok (as I seen him do with other guests over the 2 days we were there) Before our sandwiches came, we asked if we could book in for dinner. We were told no, abruptly, it was fully booked. We ended up only being in the hotel to shower & sleep which I did not pay over £200 for. We ended up eating & drinking out so the hotel lost out on well over £300 due to this. What was not stated was that this is a dog friendly hotel. My husband is allergic to dogs. It wouldn't even be as bad if they just sat at their owners feet but there were dogs running about, jumping on furniture and barking. This was all in the 'cocktail bar' where you could also eat. What I will say is that the village of Peebles is brilliant. Some of the friendliest people I have come across & we would stay in Peebles again but definitely not at the Cardrona.
Exceeded our expectations
The hotel accommodation is excellent and the location is beautiful, we'll worth a visit.
Only one minor issue is the lack of seating in the bar area, we visited during a busy period and the few seats that are available were reserved by families that appeared to be keen not to share and were camped in for the long haul.
Great last minute stay.
Staff very pleasent and helpful.
hotel is in beutiful setting, the rooms are well equipped and modern and are well maintained, breakfast was excellent, price of evening meals and moreso drinks was too high.
Service very poite and helpful. Sporting facilities excellent although fishing is over priced. Thouroughly enjoyed stay and autumn offer was good value
enjoyed our stay the hotel is very good with super views from the room.
the only thing that spoiled our stay was we went downstairs to have a coffee and the boy behind the bar said that I had to go back upstairs to get the coffee. I am using a stick at the moment he could have phoned for someone to bring me my coffee.