Reviews - The Buttery Hotel


11 Broad Street, ,, Oxford, OX1 3AP

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (56)

89% would recommend it to a friend


Customer service


Food quality

Room quality


  • F Dolan

  • September 2014

Wonderful service

Everything is superb at the Buttery.

All the staff are attentive, helpful, and very friendly and standard of cleanliness superb. I would give this experience the top rating but for the fact I stayed in a noisy room. It was at the top of the stairs into the hotel and near the public toilet and also where the staff assemble in the morning. The housemaid was talking outside my room to other staff early on Saturday morning. I could also at times hear every word spoken form the reception staff answering the phone, or speaking to customers. I would stay here again and recommend it to you but avoid the room at the top of the stairs.

  • Clare B

  • September 2014

City break for graduation

Lovely stay, in the centre of town.

Close to everything you need in the centre of town. Breakfast was lovely, fresh and prompt service. Lots of steep stairs though so may not but suitable if mobility is a problem

  • Debbie Fallon

  • August 2014

The Buttery, Oxford

We were allocated the room right by reception.

The bins were not emptied from the previous occupants and they money was taken upfront and we realised why after the nights stay. The room, which was noisy to say the least. We could hear every conversation taking place. After 7pm the doorball had to be rung to gain entry, so every single person whatever hour was heard coming through the door. In the morning when staff arrived, we heard the door alarm going off twice. For breakfast we opted for scrambled eggs on toast. The eggs were cooked in the microwave and were the whitest, most cheapest eggs you have ever seen, along with the cheapest, none flavoursome toast. Quite dissapointed. Thankfully it was only one night. Won't be recommending to anybody.

  • Anne W

  • July 2014

A guesthouse with a good location

I felt the accommodation was simple and it was adequate for a very short stay.

It is in an extremely convenient location, which was the main reason for selecting the hotel. Due to the nature of the building, the hotel does not have a lift and the stairs are quite steep and narrow. The entrance involves climbing a flight of stairs to reach reception along with carrying luggage. Staff were courteous and offered assistance with luggage once I had checked in. There were tea and coffee making facilities in the room and a hair dryer. There was not a full length mirror in the room and the over bath shower was a bit temperamental. I was traveling on work related activity and the desk space was limited, cramped and with no desk light or adjustable chair. During my stay it was very hot weather and the room extremely hot. The old building seemed to generate and retain heat. I certainly did not need the thick duvet!The room air conditioning was a mobile free standing unit with a hose venting out of a window. It was not very effective as the window had to be left open to vent it. Unfortunately at the time of my stay there was scaffolding erected outside my room window. Therefore I was not comfortable leaving the window open or on a flimsy latch. Although the Oxford streets were extremely busy, my room was located to the rear of the hotel and was very quiet. The breakfast was served in the back room of the cafe and was fairly standard and adequate. I was pleased to see porridge on the menu!

  • R White

  • July 2014

Good central location and friendly staff

The location in Oxford was brilliant (although it did take some finding the first time) and the staff were all very friendly.

The room was adequate, large and very clean. I was on the third floor and the lack of lifts meant maneuvering my luggage up there was a bit difficult however the staff did offer to carry it for me. The cooked breakfast was a bit ropey (although edible) but the fresh croissants and pain au chocolats were delicious. Overall a lovely hotel for the price and I would definitely stay there again.

  • A Padfield

  • June 2014

Review of Buttery Cup

The hotel was very quiet.

Old fashioned windows that had to be open at night due to the hot weather but this overlooked the back of houses and shops and there wasn't any noise. The location was excellent in the centre with lovely surroundings. Excellent value with a nice breakfast in the morning.

  • Andy K

  • June 2014

Central and comfortable

Had a choice, a modern branded chain motel or this, and glad I chose this.

Ok, the room might not be as large, and you need to be a bit double-jointed to use the shower or loo, but the bed was comfortable, the breakfast was fantastic, and you are in the centre of Oxford. Only negative and this is very common in older UK hotels is on the odd warm day we call summer the rooms do not have air-con. I would have left the window open but building work meant there was scaffolding outside the room window, so didn't feel safe to leave window wide open

  • Lee B

  • June 2014

Good location for a short city break

The staff were very polite and service was good.

The room was clean and spacious, though a little tired looking in places. I had no complaints, and the hotel was fine for my short stay. It has a good location off the city centre, with great access to public transport.

  • L Love

  • June 2014

Excellent for our needs.

Excellent accommodation in the center of the City.

Staff were helpful, friendly and efficient

Our room over looked Broad Street which was a bonus. Not suitable for disabled or anyone who finds climbing stairs difficult as the hotel is situated on the first and second floor of the building. .

  • L Bennett

  • June 2014

Great location, staff really friendly.

Breakfast was horrible - full English.