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78% would recommend it to a friend
I stayed at the hotel overnight with a female junior basketball team and some parents.
The receptionist was spot on, friendly and helpful. The team enjoyed using the hotel pool and Jacuzzi and found the atmosphere relaxing which is what we were looking for. The rooms were clean, tidy and comfortable. We used the restaurant and bar which were fine, the food was good and the breakfast buffet was very enjoyable.
Great service convenient to Luton Town centre.
Response from hotel
Dear Sabrina S,
Thank you so much for your review of our hotel. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our pleasure to hear that you were satisfied with your experience. It encourages our team members to work even harder and consistently delight our guests. We hope to have an opportunity to serve you again.
Plenty of facilities in the hotel, a bit isolated if you want to walk about outside.
As with any hotel food a little pricy
Nice on the inside
One night stay before flying early from Luton Airport.
Problem with first room quickly resolved by staff for whom nothing was too much trouble. Had a room service meal for the first time in a hotel but will not be doing that again.
One night stop over!
Nice and clean.
Room and bathroom very nice. Very relaxing stay.
If you stay on a Saturday night and there is a function, there is a real risk that you will be disturbed by noisy party goers, arguing and shouting until the early hours of the morning, this has happened to me twice now, so I won't be going back.
The rooms are adequate, the last room I had the wc did not work, the kettle did not work. You get what you pay for and it is clean and tidy just don't expect too much.
Response from hotel
Dear J Nicholson,
Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the noise and the room condition. We take all feedback seriously. It helps us gauge what we are doing right and what we need to improve on. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Fantastic value with excellent staff.
The hotel was looking a little tired in places but for the price paid we had no complaints