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Reviews - Holiday Inn Luton-South M1, Jct.9

3AA Assessed Hotel Ratings explained
LONDON RD.,MARKYATE, LUTON, AL3 8HH
Visit us at the welcoming Holiday Inn Luton South M1 J9. You can find us easily located just 2 miles off the M1, 7 miles from London Luton Airport and 6 miles from Harpenden Train Station. We offer secure parking in our floodlit car park with over 300 spaces and 5 conference rooms that boast natural daylight and air conditioning. With views over the surrounding Hertfordshire countryside, we are the ideal location for business or leisure. Capability Green is just 4 miles away, Porz Avenue Business Park is just 5 miles away and only 8 miles to Maylands Avenue Business Park. Luton has always be known for it's connection with Vauxhall cars and so it should be as they are located only 5 miles away from the hotel. For those wanting added relaxation you have complimentary use of our onsite Leisure club featuring a heated pool, Jacuzzi, steam room, sauna and gym. For extra pampering, book a session with our beautician, call for prices and availability to avoid disappointment. Make the most of your stay by visiting some of our local attractions. Whipsnade Zoo is a mere 5 miles away whilst Woburn Safari Park and Abbey is only 20 miles away. Why not make it magical by taking a trip on the Harry Potter tour at Leavesden Studios just 16 miles away. For those wanting a little further afield but still in easy reach, London St Pancras/Kings Cross Station is just 30 minutes away from Harpenden Station where all London attractions can be found. The famous Wembley Stadium is just 29 miles away
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Overall score Guest rating scores since March 2013 Customer recommendation
Guest Reviews Based on 23 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
78% recommended this accommodation to a friend 81% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Nice hotel disappointing room
The room was cold, expelair and heating did not work. Curtains did not close, and there was no radiator. On the second night we could not get into room as card had been deactivated. The breakfasts were very good and the staff in reception were very nice. We had also booked our room before other family members but their rooms was.far superior to ours.

ManagementResponse

Dear Penny I, Thank you for taking the time to leave feedback regarding your recent visit. We are happy that the breakfast served suited your expectations. However, we sincerely regret that the room's condition was a disappointment. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit. We hope you give us another chance to host you again if you're back in the area. Kind Regards, Pam IHGCare

Reviewed by
Penny I

From Glenrothes, UK
Who stayed in May 2013

Family

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Good quality accommodation in line with expected Holiday Inn standards

Reviewed by
Giuseppe M

From UK
Who stayed in May 2013

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Food was served cold.

Reviewed by
C cooper

From Driffield, UK
Who stayed in March 2013

Couple

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