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71% would recommend it to a friend
Poor management. No plan set in place for this type of occurrence other than a Cybil Faulty apology.
My wife and I stayed at the Grange Moor Hotel in Maidstone on Saturday 10th October.
On Sunday Morning our room had no hot water. A call to reception was made and five minutes later we were told that one of the boilers had gone out and it would take 30 minutes until hot water to our room was resumed. My wife wanted to shower and prepare herself before breakfast but this delay would result in us missing breakfast.
No problem said reception, they would deduct the cost of breakfast from our bill. (No offer to bring breakfast to our room or even the offer to shower in another room - Yes other rooms on our floor had plenty of hot water, another guest informed us later) 40 minutes later, still no hot water . We left the premises unfed and unwashed, we were not offered a refund at reception. We asked to speak to a manager but none were available. On getting home that evening we received an email from a director apologising for the events and offering us a couple of free drinks in the bar should we return to this hotel in the future. I emailed back our dissatisfaction and asked for a refund to be made on my credit card instead. No reply . Disappointed. Yes.
On another point, the ground floor men's room was grubby and the hand towel dispenser was empty. We cannot recommend this hotel.
2nd wedding anniversary
We enjoyed our stay at the Grange Moor hotel.
It was very clean and the staff were great.
The fans were noisy from the bathroom and the room next door ,but overall very nice
A small room but a clean one!
Hotel was cheapest I could find at short notice and although the room was small it was clean and comfortable; I arrived late at night and the receptionist was efficient and pleasant.
You wouldn't come here for a glamorous stay but it is pleasant and functional if you have business in Maidstone.
Bed very comfortable but accommodation in need of an upgrade.
A very pleasant hotel
Staff friendly and helpful.
Bar looked inviting. Room was spacious and very comfortable. There are a lot of stairs (it's an old building, made up of several houses knocked together) but staff offered to carry bags. Breakfast was really lovely - perfect, freshly made to order.
Grange Moor Hotel
Good hotel, near town centre.
The stairs to out top room were a little steep. it was good to be across the road to avoid disco.
The staff were very helpful.
Everything was just perfect.