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81% would recommend it to a friend
Let down by technology, poor customer service, would not recommend
Arrived at the hotel and could not check in due to a server error, waiting at reception for 20 minutes and was told the cleaner would meet me at the room and let me in.
Arrived at my room and the cleaner did indeed let me in. However reception staff said once the systems were back up and running they would bring me a key. No key ever arrived so if I left the room I would have been unable to get back in. Once in the room I decided to order room service. I tried ringing solid for about 15 minutes and had no answer. waiting another 20 minutes and tried again, still no answer after about 5 minutes of ringing. On the final attempt I managed to get through and order some food. Once the food was ordered it was brought within 30 minutes which wasn't too bad, however for the price of the food I would say the quality was poor.
I managed to book the rooms at sale price so i would gladly say that my stay was great value for money
On one of the coldest days of the year no heating in bedroom and all public areas.
Hotel provided convector heater for room and in restaurant. Told by a member of staff that the lack of heating was the norm hence the availability of convector heaters. Would not stay again.
Hilton London Stansted Airport Hotel
I arrived at 10pm, very tired after a lot of travel.
The room was great. Facilities perfect.
Great place to stay
Extremely helpful check in.
The man who handled our check in was very helpful.
Pink elephant parking had caused us some grief which he sorted out . Overnight stay stay was very good for an early glight
Fine for overnight stop
Good location for getting into London,
The rooms a little tired and table set up needed to be watched ( tea stained cup) at breakfast but service as a whole very good
Convenient for early flight
Good shuttle bus service, but unusually had to be paid for as an extra