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83% would recommend it to a friend
Nice hotel friendly staff
Enjoyed mini break with daughter and granddaughter.
Staff very friendly and helpful. Granddaughter treated very well. At bar they make her felt grown up mixed drink and served it to her. Only five but make up like a grown up. Going to include in her scrap book for school, took photo. Thanks for making her first hotel stay nice.
Excellent customer service
Very good quality hotel.
Excellent customer service
All the staff where very friendly from top to bottom
Comfortable stay in central location
I always like to stay here when I visit my home town.
As I travel alone, I feel that I am looked after w henever I stay at The Hilton Cardiff. I had a lovely room overlooking the castle and had access to the executive lounge at the top of the hotel which is very relaxing. I will certainly stay again.
Fantastic Customer Service
The reception staff were so welcoming and helpful - couldn't do enough for us.
The room was a great size and the bed was extremely comfortable.
Stayed here last Saturday, and was charged an extra £25 deposit for any extras I might have used eg mini bar, downstairs bar etc.
(I never had to pay this kind of deposit elsewhere) They said it would be refunded within a few days. It's now nearly 2 weeks ago, still no refund. Also, I paid extra so I could use the executive lounge bar. I was not told that this bar closed at 8pm, and was subsequently turned away because u arrived just after 8. I would not have booked this particular room if I'd known this. The room was ok, but I've had a lot better elsewhere for a lot less money. Overall, I'm not particularly impressed, and will not be staying at the Hilton ever again!
Have never stayed at this hotel, will definitely be coming back.
Staff were very polite, friendly and helpful.
Room was large, great view overlooking the Castle. Fridge provided which was a bonus, and a huge bathroom with both bathtub (and overbath shower) and a separate, walk in shower. Room and bathroom both spotlessly clean. Apart from there being no programme guide on the TV, I couldn't fault it.
Location of the hotel is great, right by the City Centre and only about a 15-20 min walk from the station. Pool and gym facilities are also excellent.
I thought the pool and spar part is very very small.
Considering the size of the hotel and stranded of the hotel. I thought the pool and spar part let the hotel down. For people who are just going there for a break . To be able to use the spar part. I would not recommend at all. There are better spars and pools in other hotels.
The service when arrived was outstanding , so welcoming and very helpful.
The hotel itself was very clean and we got a complimentary upgrade although I couldn't quite see the difference . It was a lovely room free , would of liked maybe a mini bar. The only thing I can complain about is I found it very cold in the night and morning in the room , and the only thing I could control was a fan. But would deffinately go back again .
The room was smaller than I expected as a junior suite.
There was only one lift working which took ages. Other than that a great stay and hotel.