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91% would recommend it to a friend
Grand Plaza - Not a lot that's Grand about it.
Room not as booked or confirmed by phone before hand.
Had to work very hard to get the room changed. 2nd room was OK. Had to clime over cleaning trolleys to get to the first room. Make reception staff not at all helpful. In fact took the stance that the room was what I had so put up with it.
It's not the cheapest accommodation, by any means yet gives service expected of a lower price.
superb value for money
great find will have no hesitation is staying there again
Lovely central location to explore London
We spent one night at the Grand Plaza to do theatre and a night out, got a quad room for a reasonable price and found this a perfect location to get around on the tube.
The apartment was a good size and fairly modern.
While we didnt use much in th facilities, we were disappointed with the poor wifi and reception wasnt very attentive.
Other than that an enjoyable stay.
Excellent location - Staff Excellent
Could not of asked for more excellent location staff friendly only problem no parking
Overall room was small...
Bathroom very tight.. Luckily we are not big people..disappointed we did not have an oven .. As I brought a pizza along!!..but we did not let it spoil our stay .. But I did not think room was good value for money.. Location was great for Hyde park event.
Great stay. Nice place for our two children that are under two.
Despite booking only a double suite we were given a larger two bedroom apartment, although it was in the basement.
Only negative was a fusty/slight drains smell in one of the bedrooms.
Great place to stay
Clean, friendly, well equipped, close to amenities and public transport.
Messy mix up
On booking was told apartment and breakfasts all paid for, on arrival was informed this was not the case in spite of having an e-mailed receipt available to prove this.
Receptionist would not move from his stance in spite of the evidence, so this soured the stay. No breakfast. Apartment clean and comfortable, but discussion with receptionist soured the whole experience. Don't know if I would stay here again, but this is not offered as an option in the feedback