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Reviews - The Cleveland Hotel


39-40 Cleveland Square Bayswater, London, W2 6DA

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (10)

80% would recommend it to a friend


Customer service


Food quality

Room quality


  • Matthew H

  • March 2015

Aircon noise

This well presented hotel with friendly staff has a secret.

There is a massive aircon unit in the tiny courtyard that abuts the windows of the basement rooms. It creates a hum through the night which I found a bit too loud. I stayed in room 6 and was disappointed given the not budget price.

  • Philip P

  • February 2015

A bit of a find!

Pleasantly surprised by this lovely hotel, not too far away from Lancaster Gate and therefore convenient for the Central Line etc, Some great features in the room like the lovely old fireplace.

Nice high ceilings and a clean hot shower. The kitchenette was a bonus. Would definitely stay here again!

  • William S

  • January 2015

Handy location in a pleasant district

Good quality room with staff that were happy to help with any problem or query.

The Hotel is near to many restaurants of various cuisines. Only thing I didn't like was the way the bathroom in my room was an addition, making it sort of 'pod' like. Having said this, the use of space was great with hidden kitchenette and plenty of amenities.

  • a craig

  • December 2014


It was excellent for a quick stopover with my family.

We were in a triple room with plenty of room facilities and the kitchen cupboard. All of our wants were catered for.

  • g lockwood

  • November 2014

Comfortable bed, friendly staff, would definitely stay again

  • Robert B

  • August 2014

Emergency Stay

Had not intended to stay in London, but due to a late flight I missed my train connection to Devon and wanted a hotel near to Paddington.

The hotel was fine, my room was what I would describe as an "attic room", but was clean and functional and very welcome after travelling all day!

  • Philip Watts

  • August 2014

clean but all a bit depressing.

Only one night so a clean basic room was fine.

However, basement room with only natural light from an inner light well was a bit depressing. Bathroom basic and plaster work blown and starting to mould. But bed was good and slept well. Quiet too as basement. Disappointing for a superior room. Do not pay full price for this hotel as would be different. One night for business it was fine but whole place is a bit sad. Staff were great.

  • G Bramwell

  • July 2014

Perfect location and great London value

We stayed for a concert in Hyde park and this hotel was a gem, great quiet classy location, the hotel staff were brilliant, the room clean and comfortable and amazing value for money.

In fairness it was a Sunday so the deal was good, but really impressed and would stay again in a heart beat

  • jason say

  • July 2014

Enjoyed my stay

Really enjoyed my stay, staff very helpful room clean and tidy and the air con and free wifi was an added bonus.

  • Paul C

  • May 2014

Excellent accommodation

Lovely hotel in a lovely area of Bayeswater.

Stayed in Room 8 in the basement - large room, spotlessly clean. Only point mentioned to Reception was "over-use of air freshener" - opening the window and putting on the a.c. cleared most of that !. Comfortable bed, plenty of pillows. Staff were excellent.