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77% would recommend it to a friend
Noisy room by road
Unfortunately our room was on the side of the hotel which was by a very busy road, so the traffic disturbed us.
We had to wait about 20 mins to check in. The décor in the rooms was ghastly and cheap-looking.
Close to centre .
Rooms clean and new beds comfortable. no noise when window shut.
Wont go back
Customer service very poor.
At least two of the staff on reception had very poor English. Nothing was explained. We had a problem with cold showers in one of the rooms we booked. To be fair I don't think the member of staff understood English enough to realise our problem but no spontaneous apology was offered. Overpriced, no tea/coffee making facilities. Lighting in the foyer on the evening we arrived was enough to make us feel dizzy.
I have booked with pentahotel many times and consider them to be a amazing hotel.
Staff are really helpful and alow you to have your on privacy too. Rooms are amazing with really good decoration and peace in the rooms (heard no noise). The power shower is a plus. I would defiantly recommend to anyone staying for a long weekend or one night
Really poor service, mediocre
The room was really weird- I booked a double room and got twin beds zipped together, really poorly.
Wifi was overpriced and didn't work at all. Receptionist was unhelpful and didn't really seem keen to help me. They seem to think that the nice lobby can mask rather bad rooms, poor service and noise from the street. Don't believe the blackout curtains, light from the corridors drifts in anyway...
Lovely room massive bed good all round room
Great Hotel at a Great Price
Stayed for one night for a drinks evening in Reading and this had a great price.
Don't be put off by the look of the building from the outside as a very non descript red brick building. Inside it is very modern, clean and fresh with great amenities. Not many hotels in this price range provide free WiFi, free pay TV, good toiletries, breakfast included (depending on rate) and complimentary water. The icing on the cake though is that checkout is 3pm on a Sunday - good when you have had a few drinks on the Saturday. Staff were attentive and polite and looked after you without being in your face.
Reading Music festival
It was very convenient, since it was close to everything.
It is personally the best hotel I've ever stayed in. The breakfast buffet was marvelous. It had an extensive selection. I enjoyed my 25 minute walk from the hotel to the festival.
Excellent! We will be back!
I booked this hotel for my boyfriend's birthday and this was our first trip to Reading.
When we arrived, we were greeted and checked in instantly and given all of the information we would need to know. Breakfast was included which was a bonus. Parking is just across the street and Pentahotel give you an additional ticket which gives you a discount, brilliant. Our room was immaculate, a lovely size and very creatively decorated. Very modern and such huge and very comfy beds. I had read the reviews previously which mentioned the comfy beds, and was so pleased when we saw them. Also a lovely and modern bathroom, with a brilliant shower. A TV which worked and had lots of channels to choose from. The bar area downstairs is very nice and spacious, and has a lovely atmosphere for an evening drink. The hotel is located very close to all of the shops and restaurants which was perfect for us. In the evening we ordered some room service, and the food was delicious, very worthwhile. Breakfast in the morning was lovely, lots of variety and all delicious. Upon checking out, again we received a lovely service from the friendly receptionist. All in all, I couldn't have been happier with our stay and we were both very impressed with the hotel and the service that we received. We will definitely be back, and if we ever visit Reading again we will be staying here. Thank you!
Excellent modern hotel
I would highly recommend this hotel to anyone.
The hotel lobby and bar area is great and the rooms are very comfortable. Huge bed, great bathroom and I particularly liked the technology panel allowing you charge various devices etc.