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Reviews - Elephant Hotel

3

Church Road, Pangbourne, RG8 7AR

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (8)

88% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • Fiona Dun

  • February 2016

A good experience at The Elephant Hotel

I booked my room very last minute and got an excellent rate.

The hotel is very quaint but cosy and the bar food was lovely. Excellent breakfast

  • K Barrett

  • November 2014

It Could Be... But Isn't.

I had great expectations for The Elephant and on the face of it the welcome was friendly & the room looked good.

After a short while in my room I started to notice things that shouldn't be, for example, stains on the carpet, scuff marks on the wall (yes general wear & tear but easily corrected with paint), loose wallpaper, missing & dirty tile grout. These examples are minor, but when coupled with a very mouldy rubber shower screen strip, I started to wonder exactly how clean the room was. This thought played on my mind all night and as a result of that & the noisy extractor fans of the adjacent rooms, I didn't sleep well at all.

In addition to this, despite being offered an early breakfast to accommodate my plans, I was unable to enter the main building to receive it, even after phoning reception for help. When I was finally able to get into the main building I was made to feel as if I had lied about the locked door. I had no time left for breakfast & had to go hungry. I asked for a discount to acknowledge this service failure, but was told that breakfast didn't have a value & that the staff weren't allowed to discount the rates. I left a very disgruntled customer.

  • H Taylor

  • November 2014

Quirky but OK

Strange decor, good (if expensive food), nice breakfast, excellent staff

  • G Sales

  • September 2014

Disabled room.

This hotel was recommended to us and we were not disappointed.

If I had just one complaint it would be that the toilet in the disabled bathroom was very low especially if like myself and my husband we both have osteoarthritis in our knees and it was quite uncomfortable. This issue could be solved for approximately £40 by the purchase of a removable raised toilet seat.

  • Philip S

  • August 2014

Perfect stay - perfect accommodation

Perfect stay - perfect accommodation Nothing was too much trouble.

Room was perfect. Breakfast perfect - could not fault anything

  • Tim Sach

  • August 2014

Lovely room...

Only gripe is that it was very hot in our room....

  • Ruth H

  • July 2014

Lovely garden

The best thing about the hotel was the large garden to the rear where drinks and food can be enjoyed.

  • Peter Ross

  • June 2014

Quirky and interesting.

The Elephant has an Eastern Theme with rooms having exotic (or humerous names) and decorations to match.

The bar is popular and the breakfast was excellent.