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50% would recommend it to a friend
Not so good
At arrival we found dirty towels in the shower and no towels in the bathroom.
I think that one person on service is not enough for buffet breakfast.
Dirty Dirty Dirty
two night stay
stayed two nights check in no problems the accommodation was fine and breakfast adequate.
Only one disappointment could not get a drink after 11 o clock was told they had finished not even have a drink added to the room to pay the next day . otherwise ok
Bit of a let down
On first sight the elms is an impressive place and hopes are high.
It's a shame that feeling wears off so quickly, inside is tired and the room, whilst comfortable enough for us, lacked attention to detail. The towel rail is missing so the towels get stuffed in the window, this is a good way of blocking up the window that won't close. The noise from other guests sounds like they're in the room and they weren't particularly loud. The staff were friendly enough although I probably could have done without being addressed as 'Mate'. Cheap enough though at £52 but I won't rush to stay again.
Not at it's Best
The staff here were most welcoming and attentive - we could not fault them at all.
The main area can best be described as a pub/restaurant - the food is good and service excellent. As for the room, it was a little small, so much so that the bathroom door opened onto the end of one of the beds. The bedroom itself was a little tired but in reasonably good condition and clean. The bathroom was quite large in comparison but let the hotel down. The hand basin was cracked and the shower head very loose – when I moved it so that the water didn’t spray onto the floor while trying to get in or out, the water came over the top of the door instead!. This meant we didn’t get a shower at all. This is a pleasant budget hotel which is in need of a major refurbishment before we would consider it again. On a final note, when we reported the bathroom, we were immediately offered a 10% discount off our bill.
In need of repair
Our room was supposed to be a recently modernised room with a king sized bed.
It was in fact a room in need of a lot of work with two single mattresses pushed together. The bed sheets did not fit and the duvet was too small. The bathroom had a pull cord light switch. This was just a cord with no toggle and was very dirty. The bath was old and showed its age by the ingrained dirt. The curtains didn't fit the windows and the bathroom roller blind had no way to lower it or raise it again. The food was typical mass produced pub chain food edible but basic. While eating breakfast we were asked if the repair man could go into our room to see what need to be done to the radiator.
Staff and restaurant were nice as was the room ... at first glance.
The room was small but the price was right, coffee making facilities available but no milk; still I can drink it black.
My biggest problem was the bathroom, I jumped in the shower and noticed mildew everywhere, still I was in there already and needed a shower, squeezed the soap dispenser; nothing, tried the one at the basin; almost nothing. I remember waiting at reception when I arrived, the receptionist did delay me slightly as my room wasn't quite ready, I guess they never quite managed to get it completely ready.
Elms Inn by Good Night Inns
Nice friendly hotel.
Only negative was no smoking room and only window above the smoking shelter.
A bit shabby
Not bad for the money but the room was a bit shabby with curtains that didn't close and windows that were stuck with paint.
The pub was lively and popular with families. The food was OK and what you would expect for a chain.