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86% would recommend it to a friend
Marvellous location and we had a lovely sea view.
Staff were friendly and helpful. The Easter Egg on Sunday was a nice touch.
Thank you all staff at The grand hotel Torquay.
From check in to check out, I'm impressed as if friends whom I have told about the said hotel. A character charming hotel with modern twists upon arrival beaming smiles from behind the reception desk. Nothing is too much trouble. My friends are keen to stay again as am I. Well done all at The grand hotel. See you soon x
We found this hotel very luxurious.
Lovely pool location grateful if travelling by train right opposite station and by beach. 20 minutes walk to shops or catch bus. Only disappointed with shower over bath plastic curtain sticks. Would definitely go there again and have a bath not shower.
Glad I paid the cheaper out of season rate, would be disappointed if I paid more. Wifi reception very poor in my room, kept cutting out requiring myself to go to the reception/bar area to pick up the signal again. Reception staff lovely. Bar service for food and drinks vey slow and food not great quality after all that wait. There is a difference between old and vintage looks and the hotel is just missing the mark needing new wallpaper and paint.
Grand Hotel Torquay
Comfortable, clean and friendly.
Stylish and relaxed
Very nice hotel - staff were friendly and helpful.
The bed was comfortable. The decor was maybe a little dated in the bedroom and the sash window was very drafty (but we only notice this due to incredibly high winds one night) and the curtains were thick enough to block the draft. The heat of the shower was a bit random but the bathroom was clean and stylish with plenty of towels
One night stay
Great experience all round
A lovely experience
We were spending the week in Torquay and decided to treat ourselves to a night at The Grand Hotel for our last night.
We booked an Executive Room and as a nice surprise our room had a sea view. Room was immaculate, bed was comfy and don't leave in the morning without trying their cooked breakfasts. The only negative would be that we did not get enough milk in our room so you could only have one cup of tea, but the rest of the experience greatly outweighs that small element.
Room was small and dated for the price, with a view of a wall
Carpets Health & Safety Risk
I checked into this hotel and after waiting for a considerable time was informed that the room key could not be found , no offer was made to move me to another room.
I was told that each time I required to enter my room I would have to go to reception for a poster with a master key would open my room. Not only was this unacceptable but also inconvenient .
Secondly the carpets on the corridors on floor 2 were in places threadbare and a danger if your were to catch your heel or toe in them and sustain a fall.
The management offered a 10% on my bill which in view of my inconvenience was an insult.