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81% would recommend it to a friend
Excellent hotel - love it !
The staff could not of been more friendly, probably the best service I have had in the past ten years staying in hotels.
Nothing was too much trouble. The room was clean and warm and the bed extremely comfortable, all this made up for the fact that the room was a bit dated but an absolutely lovely stay and I have booked to stay again next time I am in the area.
bath tiles need cleaning and around bath
The Grand Hotel is as its name suggests very grand.
The actual hotel and its staff are excellent, but it is greatly let down by the quality of the room my husband and i stayed in. We were in room 120 which appeared to be directly below the delivery point. We were awakened at what seemed to be every hour by an assortment of delivery vans, doors slamming, shutters being closed noisily and refrigerator vans being left outside with the motor running. The actual room, though clean was clearly in need of redecoration, being a very drab beige colour. As the saying goes, the devil is in the detail, although the bed linen was clean, there were stains on the bedspread. The wallpaper had scuff marks over it and the upholstery on one of the chairs was in need of repair. A request to reception to see if there were any other rooms available (as we kind of needed to sleep at some point) resulted in our being shown a room which was even more depressing than the one we had. On the plus side though the hotel foyer, dining room and conference rooms were quite impressive and without exception the staff were courteous and helpful. So overall - 4 star hotel, 2 star rooms!
lovely place for almost everyone
The photo was nicer on the website, on the web i will give it 5*,
In reality is 4*
Still had a fab time and i will go back again.
In Wales we have a top class Hotel called Celtic Manor The Grand is the Celtic Manor of Torquay
Only stayed for the one night but having stayed in many top hotels I would say this must be the best Hotel In Torquay.
All you need
Offers what one fundamentally needs, together with friendly service and very relaxing ambience.
It is always my first choice in Torquay.
Bed was a bit hard but that's probably just personal preference
Best hotel I have ever stayed in by far.
My stay was very relaxing and the hotel was beautiful and very clean.
The staff including domestic staff were very friendly and polite. Most mornings if I passed staff waiting to get in the rooms, they said good morning and smiled, it was refreshing and made the whole experience very pleasing. I would love to go back and stay there again.
Great Hotel, good service. Would stay again
The Hotel location is just outside of the Town centre/harbour but close enough to access - pleasant10min walk.
Perfect if you travel by train, as train station adjacent to Hotel. If driving, there is parking at the Hotel, but first come, first served so you may need to wait for a bay to become available.
We ate in the Brassiere the first night and the food was good and service excellent. Breakfast was also good. I would definitely recommend a stay in this Hotel and would stay again.
Customer Service, Food, Choice of beer and Quality of Rooms were Extremely Good.
Location Fantastic. The only thing that let the weekend down was the entertainment on the saturday night, which was more like a very bad karaoke singer than an Entertainer for a 4 Star Hotel. But I do believe that the original singer cancelled at the last minute. The restaurant food was of excellent Quality and sensibly priced.