Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
33% would recommend it to a friend
Gloomy Victorian building helped by interesting pictures.
Long, steep entrance steps make disabled access impossible (unless there is a hidden door somewhere else and unsigned). Big hall and bar with a small number of bedrooms provides an air of desertion. Still seems to be partly a private club. Comfy bed, good armchairs in the room, good bathroom. Décor in need of an upgrade. Good value for money as a place to lay your head at night but definitely not a tourist hotel.
Character and charm.
Set in a Great location, this "well-loved" but by no means shabby hotel shows it's age, but is characterful and welcoming.
I'd pick it over an impersonal and tacky new-build every time. The price was certainly right, the sheets and towels were very clean and The shower hot and strong. Smallish room was saved by a very high ceiling - so you don't feel the size. Love staff.
For the money it cost the room was not up to standard at all.
I had heard such lovely things about this hotel and was really looking forward to my stay.
The radiators were broke, they had put a blow heater in the room, so obviously knew they werent working. but it wasnt enough I was freezing trying to get ready for my night out.
Also there was no mirror in the bedroom therefore i struggled to use my straightners as the mirror was in the bathroom where there are obviously no plug sockets.
i will not be staying here again and I have told people exactly what this hotel does NOT have to offer.
Response from hotel
I am so very sorry Lian did not enjoy her room – we are a small quirky hotel.
She was booked in our smallest room but it has a lovely big bathroom with clawfeet bath.
I note her requirement for a big mirror, thank you I will do this.
There had unfortunately been a power cut in the area which then brought down our gas heating for an evening.
This affected all the surrounding hotels too. This was rectified over night and as soon as we were aware of it we tried everything to make our guests comfortable.
We always try really hard to look after our guests, she did not bring any of this to our attention as I could have moved her to our flat if we knew she was not happy.
Awful bedroom which was a real shock after reading some reviews about bespoke, individually themed rooms etc.
Overall the room was tiny, cramped, dirty, damaged blinds and paintworks, dark and depressing. Certainly overpriced for the quality of the room.
An excellent waitress in restaurant and our evening meal was good.
Clearly once a really nice place to stay the hotel is now dated and needs investment.
The mattress in particular was old saggy uncomfortable and ready for retirement.
Great character and warmth
Lovely quirky old gentleman's squash club with a very good restaurant.
After stumbling upon the place and enjoying an excellent lunch, we discovered they had 8 rooms and I booked for two nights. The rooms are furnished with traditional, indeed antique furniture (mine had a leather inlaid desk and marble topped beside cabinets). Luxurious comfortable bed, tight in the heart of the city, only a couple of hundred metres from the Princess Dock, yet quiet and tranquil. Very helpful and friendly staff. A real find. Great gym, and even a waxing salon in the basement. Only downside - the wife signal difn't reach the top floor - it csn't be too hard or too costly to fix that surely. With that in place, it would have been perfect. Loved it.