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87% would recommend it to a friend
Given the cost of this hotel I would have thought it would be in a better location, there is no where we saw worth going to withing walking distance, the city.
Enter is about a 30 min walk away, over all dissapointed I paid so much money to stay here.
Response from hotel
Dear G Parkin,
Thank you for your recent stay with us and reviewing our property. I sincerely apologize that you did not find our location to your liking and deeply regret the dissatisfaction this has caused you.
I appreciate your feedback as this is our best resource for improving guest services. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Just the job for a leisure stay
Holiday Inn another comfortable stay as we have come to expect.
Staff friendly and helpful, would certainly go back.
Enjoyed our 4 nights stay very much.
The genuine friendliness of all staff members from reception to restaurant to house keeping was the thing that most stood out for us.
Holiday Inn Express CAMBRIDGE
Room was a bit small for a family room - not much room to stand up once the sofa bed was out.
Lovely staff, excellent service.
Response from hotel
Dear Nicola G,
I appreciate your post regarding your recent stay with our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. Thank you for recognizing our staff and the customer service they delivered. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I also appreciate the high rating you gave us in terms of cleanliness. On the other hand, I apologize for the disappointments you had with your room accommodations. Our guest's comfort remain a priority and I am sorry for letting you feel otherwise. Your comments will be forwarded to our management team to be discussed for proper evaluation and improvement.
Until your next visit, we remain at your service.
All in all a decent experience - staff helpful, bed comfortable, shower room functional, all clean and tidy, and breakfast OK (would have liked bacon, but hey!).
A bit of a trek from the city centre, but taxi booked very efficiently at front desk. Really can't ask for much more than all of that for the money.
Good value, clean comfortable stay, decent breakfast
A bit far from town but free parking makes it worth while.
Close to mill road full of restaurants. Decent breakfast, good price.
Nice clean room and hotel, friendly staff
Overall very nice, the only negative comment we would have is that there is no bacon with the breakfast.
Good, clean but needs more cutlery!
We stayed at this hotel for 2 nights between Christmas and New Year 2015.
The hotel must be recently opened as everything was new and clean. Our room though small, was very nice and well-equipped. The location is quiet and there is plenty of parking. Complimentary newspapers were very welcome and the free breakfast was a bonus but on the two mornings that we were there they seemed to be unable to cope with the amount of people. Every visit I made to the buffet there was something missing whether it was glasses, cutlery, coffee cups, milk or one of the hot food items on offer. I think with a bit more planning this could be avoided but overall we had an enjoyable stay and would definitely go back.
Response from hotel
Dear Eddie K,
Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback on the quiet and clean facilities, and the room received up to par. However, we are truly sorry for falling short of your expectations with your breakfast experience. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. Rest assured that these concerns will be addressed immediately to the hotel management for review , in order to avoid the same inconvenience in the future.
Thank you for your feedback and we hope to offer you a more pleasant stay on your next visit.
Lovely overnight stay
We had a really pleasant stay.
The service was really friendly helpful, the beds were very comfortable. Dinner was excellent and in a nice relaxed atmosphere. I would definitely stay here again.