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88% would recommend it to a friend
Staff extremely helpful on that basis alone would recommend staying here
It was a nice and friendly place to stay.
Clean, large room. Food was very good. Good customer service. Great price.
De Vere Venues Cheadle House
Accommodation was excellent.
Convenient location and good value for money
My husband and I have travelled from West Sussex to a family funeral.
We were tired when we arrived and badly in need of a sleep. Unfortunately our room was above the reception room where a wedding was taking place. The disco finished at 1am and the wedding party were in high spirits until early morning. The second night was quiet and peaceful. The manager dealt with our complaint sympathetically and deducted the cost of the nights stay and offered us a return stay. I believe this was an admin error and guests not attending the wedding are usually placed on the other wing of the hotel. The hotel was very nice and we would definitely stay again whilst visiting family, however we would check in advance that we have a quiet room. Fantastic customer service and friendly, helpful staff.
great location for David Lloyd tennis centre
De Vere Venues Cheadle House
Gorgeous hotel, beautiful room.
Nothing was too much for the staff here, my bath tap was stuck, I was moved to another room. Ordered room service, food was so lovely..very efficient and helpful. Will be staying here again.
One night only
This was my first visit to this hotel for business.
The building is impressive from the outside, but characterless within ( although it was Sunday!). The check in process was efficient and the superior double was roomy. The bathroom was clean, but the shower screen and fixings made for an adventurous shower experience. Had to ask for toiletries, which took a long time to be delivered.
I was under the impression that De Vere are a top quality hotel group.
I now think otherwise. We booked a superior room for a special occasion. As we walked into room first thing that struck us was filthy carpet. We complained and were told no other rooms available. The duty manager then found us an alternative and agreed with our complaint. The second room was better but in our opinion not in executive class, large bed being only upgrade. Thin towels, no gowns, one shampoo/ gel between two guests and a number of maintenance issues being required. Whole hotel seemed "tired" and needed money spending. Being regulat hotel users we are disappointed and won't use De Vere again.
Great except for 1 thing
Everything was excellent, the only fault was a lumpy mattress which meant hardly any sleep.
Didn't leave feeling refreshed which is what I had hoped for, for my onward journey. That aside everything else was perfect.