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72% would recommend it to a friend
We were talking our son back to University and just wanted a place to stay for a couple of nights before returning.
This hotel exceeded our expectations. Wonderful views over the golf course, very central for the town and the room was very comfortable. The food was stunning. We only ate in the one under bar but it was some of the best bar food I have ever had. Will definitely try and book in here again next time my son persuades us to drive him back to uni
Nice hotel, good location ad excellent food
This is the fourth time my husband and I have stayed at Macdonald Rusacks Hotel, the staff were as usual very friendly and welcoming.
Unfortunately I was unwell when we arrived, so looking forward to a relaxing time.
For the first time we had no bath, minor I suppose. We were placed at the front of the hotel, and unfortunately for us there was a manhole right outside, and when every vehicle went passed they managed to hit it. Yes I mean every vehicle. As I work with public, and very used to people complaining, we wrongly said nothing. The second night was just as bad, the only good thing about it we were up so early we got a fab window seat for breakfast. When we checked out, we were asked about our stay, and my husband quietly advised the receptionist to contact the council, regarding the noisy manhole. Only to be told, yes we know about this and they have put a complaint in regarding it.
I was very disappointed, they knew about the noise but still put guests into this room. Had the hotel been fully booked I would have said we were unlucky, as it wasn't, I would have expected more from them.
Great location but don't eat in the bar
The hotel, its surroundings, customer service was all great.
However, I elected to eat in the downstairs bar. I started with soup, which was so hot I had to wait for it to cool down. Accompanying the soup were 2 small bred rolls, these were obviously frozen, microwaved and arrived so hard I could not even bite through them. My main course was steak which was full of grissle and very expensive. On the plus side the breakfast upstairs in the main restaurant was excellent
Very nice hotel in a great position for visiting St Andrews, good room clean and well appointed.
Only downside was the abrupt service at breakfast when after waiting around 10 mins for the tea and coffee to be brought to the table I asked the head waitress about the delay her response was abrupt and not helpfull we waited another 10 mins before they arrived, not good enough for a hotel of this standing.
Really nice stay in St Andrews
Really enjoyed the stay at the Russacks, the staff were really helpful and freindly, even to the point of allowing us to swap our room to one a bit further away from the road.
The hotel was ideally situated for the Old Course and the Bar's location was superb for watching the golfers on the 1st and 18th holes.
The food in the Gastro pub was awful.
Welcoming star with excellent service without the stuffy attitudes you get in similar hotels
Room did not have air conditioning and the weather was warm and uncomfortable.I had booked twin rooms and was allocated doubles but this was corrected very efficiently.Food in Rocca was excellent quality.However there were big delays between courses.It was graduation and very busy,but tables were booked months in advance so better plans should have been made.