Macdonald Burlington Hotel

4

Burlington Arcade 126 New Street, Birmingham, B2 4JQ

Price From 241.12 AUD

View Rooms
Show map Close map

Directions

    • /
    • Clear

Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (154)

81% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • BRIAN PALMER

  • April 2015

No executive room as booked & noise and more noise

On arrival we were allocated 316 - a very small room.

I was not offered a newspaper as is included the Executive room rate nor did the room come with a large tv, artwork, bath robes or slippers - it was the smallest room I have ever been allocated in 4* hotel. In other words it was not an Executive room.

My wife and I returned to the hotel just after 10pm and retired for the evening. Unfortunately, they had a function taking place and all we could hear was the thump thump thump of the disco music. The very loud music and the speech of the DJ was audible in our small room and sleep impossible. We put up with this until 11.45pm - having driven from Harlow that morning we were tired and wanted sleep (the point of checking into the hotel?) - as instructed the documentation provided when we arrived I contacted the Duty Manager to complain about the noise. Frankly he did not want to know - he apologised and then told me he could not do anything as they were "his guests" - I assume we were not "his guests" and did not count. Our lack of sleep was of no interest to him whatsoever. He further told me the noise would continue for at least 30 minutes but maybe an hour - that is until 00.45 - quarter to one in the morning. It did go quiet at approximately 00.15 - I then drifted off to sleep at around 01.00. Unfortunately, we had been allocated a room amongst the party goers and they started to come back at 01.15 - shouting nite nite, laughing and giggling and door slamming so we was woken up. We got off to sleep again only to be woken again by another bunch of party goers doing the same thing at 02.00 (2am!)- I was just about to go out and confront them personally when it went quiet. I then had some 4 hours sleep before another door banged. It was a disgrace. We have had better sleep in a Travelodge. On checking out I asked the receptionist what is the difference between a Classic and Executive room - he told me as above and confirmed that we had received none of the usual Executive inclusions. I was then asked to wait for another Manager. He apologised and offered a 25% discount off our bill. I pointed out that we had been in a Classic Room and been charged for an Executive one so this only reduced the bill to where it should be. After some drawn out deliberation he reduced it by 50% but I pointed out that we had had a ruined night and the room was not that we had booked. Moreover, the staff had kept quiet and allocated me with a Classic Room but were quite happy to charge for an Executive one. I said I found this attempted deception to be very distasteful. He then claimed that 316 is an Executive Room!. I challenged him on this - querying why no art, newspaper, large tv, bathrobe, slippers etc. The Manager took all the charges off our room and said I would be contacted on Tuesday. However, I contacted Hotel Manager by e-mail before preparing a review and, despite his auto reply saying he was in the office, I have not had a response.

  • Paula H

  • April 2015

Luxury in Brum

Stayed on several previous visits and the Burlington never disappoints.

Helpful and welcoming staff and comfortable rooms with an excellent breakfast.

  • C pankhurst

  • April 2015

Excellent

The hotel is lovely and in an excellent location.

The food was fantastic and the service was brilliant. I will booking again soon.

  • Rachel C

  • March 2015

Macdonald Burlington Hotel

This was a nice Hotel to stay in,very close to the shops and nightlife .

Staff were very polite and welcoming ,the hotel was nice and the room was nice .

  • E Last

  • March 2015

Macdonald Burlington Hotel

Staff very friendly and helpful fantastic service overall highly recommend.

  • c dickerson

  • February 2015

Macdonald Burlington Hotel

Room was on 4 floor and requested a change of room as it was on a slope and bed sagged in middle,next room was fine.Breakfast was good.location is good to although no parking

  • Peter S

  • February 2015

In need of an overhaul

Generally a little shabby & in need of some investment.

Most staff were very friendly & extremely hardworking.

  • M Hanson

  • February 2015

Fantastic Break

Came for a couple of days break with my girlfriend and had a fantastic time.

The hotel looks gorgeous and is clean throughout. Great service provided by the staff and the food is of a high quality. A 10/10 would recommend.

  • Chris D

  • February 2015

Good Service

My wife decided that a retail therapy trip to Birmingham was in order so we choose this hotel.

Central to shops, very professional & helpful staff, breakfast good selection & quality good would recommend.

  • S Hall

  • February 2015

great service, great location

Fantastic staff, great bar, amazing service all round.

The only slight problem is that it's a little noisy - but that's to be expected when you're right in the middle of everything. Fantastic location makes it all worth it.