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83% would recommend it to a friend
Great location, great value, and great food!
Good quality hotel
Very comfortable hotel.
Our room had a very good bed and pillows with great Egyptian cotton sheets. TV was a good size, and a good shower. Friendly staff and a very good breakfast. Plenty of room for parking and within walking distance of the centre and restaurants.
One Night stay while exhibiting at Flower Show
Our visit was very enjoyable, the room was clean and very comfortable, and the breakfast very enjoyable, the staff were friendly and helpful.
Would certainly recommend a visit.
Shabby but Chic! Historic Building Don't Expect Starkness of a Major Hotel Chain
We enjoyed our stay, we were the youngest by 20 years for a couple of days and the evening keyboard player was not for us, would have been better if this could have been in another room rather than the beautiful reception area.
We would have liked to have a drink after our evening meal but decided against it due to the singer. Our room was basic but we knew this when we booked, it was a little shabby and could do with some paint here and there, but it was beautifully clean and adequate for our needs. Water in the room would have been nice. Breakfast was nice would have liked more choice on the cold buffet, would have liked the option of cold meats or a croissant. Restaurant staff all lovely and so efficient couldn't fault them, the evening menu is a bit pricey so we only ate there once, fabulous places in Harrogate which offer more choice. We enjoyed our stay and gave us a good base for the places we wanted to explore.
excellent value and friendly staff
Some excellent customer service, some poor customer service, Hotel itself lovely.
Booked this lovely looking Victorian former spa hotel for my 60+ mother's birthday, very attractive and comfortable hotel and super convenient location 10 mins from centre of town.
The reservations manager was super helpful in finding us the best price and juggled the rooms for us as we had extra guests to come at last minute.
We had some guests in the group with special dietary requirements (GF) which the hotel assured me twice in advance and once on arrival would be catered for but when we came to eat we were given the wrong food and one of us became ill (which when you're on holiday is a real downer). We were told there were GF options of a meal avail when there in fact was not. A clear communication issue between the kitchen and desk somewhere over these issues (same mistake happened the next day plus the GF option came after the others were finished) but the rest of the staff couldn't do enough for you and were really knowledgeable and helpful. The non GF meals looked fab so don't let this put you off generally.
The hotel is a bit shabby in parts, but personally It doesn't detract from the charm of the hotel.
Very convenient for centre of Harrogate and very large free car park. Food quality is good. Staff very pleasant.
Gilbert and Sullivan festival stay
Room was big and quiet as it overlooked the back garden.
The hotel is very well situated 2mins from town centre. My wife and I enjoyed our stay and would stay again and recommend others to do the same.
Lovely hotel with extremely courteous staff.
Managed early check in as room ready. My daughter and I enjoyed shopping in Harrogate and relaxing in the surrounds of the hotel. Breakfast very good.
Shabby, tired and dated
Room 306 was very shabby and had clearly not been decorated for some 30 years.
The furniture was old and the pictures on the wall were hideous. There was a strong musty smell when you opened the door that hit you in the face. The staff and service generally was unremarkable.