Reviews - Novotel Sheffield Centre


50 Arundel Gate, SHEFFIELD, S1 2PR

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (130)

85% would recommend it to a friend


Customer service


Food quality

Room quality


  • Rebecca P

  • April 2014

Fine for what we needed, smaller than expected but at reduced rate so didn't mind.

Pool was a bonus.

  • John W

  • April 2014

Upgrade well worth the money

We upgraded from a superior to an Executive room paying just an extra £20 with breakfast included.

The room was spotlessly clean and very spacious. It had an tassimo style coffee machine as well as the usual kettle and nescafe sachets but of course we used the coffee machine which made fantastic coffee. Wi-Fi was included and the signal was strong and quick. Really appreciated the extra space and it was a shame we only were there one night. Bed was extremely comfortable and had a good nights sleep.


  • April 2014

Hotel is ideally situated. Very friendly staff excellent value for money - would stay again

I chose the hotel because of its location, value for money and most of all being a fitness professional, for the gym and pool.

On arrival we saw a notice saying that the pool was out of order!. The receptionist when asked how long the pool would be closed for she said jus an hour or do due to chlorine levels. Three hours later the pool was still closed and again we were told it was getting fixed. The following day I asked another member of the reception stAff about the pool

And was then told that someone had just been called out to

It. By the time we left that day the pool area was still closed and even though we had a good stay- friendly staff , clean and modern hotel in a great location, we feel the stay had been spoilt due to the pool being closed and none of the staff knew what was happening.

  • Kevin D

  • April 2014


Very clean and comfortable

  • k bailey

  • April 2014

My short stay

The general facilities was excellent customer service was pleasant, i had a queen size bed and a sofa bed, the sofa bed was a bit basic which showed all the metal exposed not a good look but every thing else was perfect.

I would definately stay again with no sofa bed.

  • N Smith

  • April 2014

Great stay

Hotel was very clean and tidy, staff were welcoming and the location was prefect.

Food was available right up until 3am and it was very nice.

  • Joe A

  • March 2014

The best stay ever!

I travel a lot for education and my business and I have never been made to feel more valued at this hotel than anyone else, staff were very freiendly and helpful and the room was clean and tidy and smelled wonderful.

everything was clean and in place. and it was very cheap but it was of an excellent quality. would recommend it to anyone else that may be thinking about staying there. unfortunately i didnt have any food from the hotel so i cant give a review on that but i am sure its of the same standard...

  • John L

  • March 2014

Nice clean, modern room.

Great service too!

  • M Annese

  • March 2014

Customer service bit of a disappointment

We arrived at the hotel after a long 2 hour journey, my room was not ready.

I stated it was past 2 'o clock and our room should be ready. The receptionist was then very rude stating 'checkin is 'FROM' 2 o'clock and it's only 5 minutes past'. We had asked at 2.05pm, when asked how long it would be he just shrugged his shoulders. We had to wait in the bar area for a while before our room was ready. I expected better from this hotel...

  • gemma g

  • March 2014

nice staff and nice facilities

Good location in the centre of Sheffield.

Room basic but clean. Staff very friendly and willing to help.