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Reviews - Llanerch Vineyard

5Visit Wales Assessed Hotel Ratings explained
Llanerch Vineyard, Hensol, , Cardiff, CF72 8GG
Our laid-back, luxurious atmosphere and our perfect location, just 15 minutes from Cardiff, make our restaurant, bar, bistro, boutique vineyard hotel rooms, self guided vineyard tours and cookery classes popular with locals, business people, day-trippers and holiday-makers alike. Whether you are a keen wine connoisseur and want to sample our signature Welsh wines, or are looking for a unique weekend getaway, Llanerch Vineyard hotel has the perfect combination of relaxation and sophistication to help you unwind and immerse yourself in the beautiful South Welsh countryside. We welcome guests from across the globe here at Llanerch Vineyard and our vineyard hotel is as popular with our foreign visitors as it is with our regulars who pop up to Llanerch for a short break from the rat race in the city. Our boutique vineyard hotel rooms are all a little bit different and the range of lovely rooms available at Llanerch means that you can find the ideal retreat for you. We offer self-catered farmhouse cottages for family groups and the incredible, decadent Cariad suite for honeymoons and luxurious treats, as well as a gorgeous range of options in between. Llanerch Vineyard offers stunning farmhouse accommodation nestled within 22 acres of beautiful countryside, perfectly situated to make the most of the panoramic views of the estate’s very own vineyard. There is an array of farmhouse rental accommodation available, suitable for families, couples, corporate customers and groups of friends. We offer:
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Overall score Guest rating scores since December 2012 Customer recommendation
Guest Reviews Based on 16 reviews
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  • Family friendly
93% recommended this accommodation to a friend 93% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Very very poor customer service
Before I leave this review I'd just like to state for the record that I stay in the Vineyard on a regular basis and find the establishment and the surroundings excellent.
On this occasion however I cannot let this one slide by as the matter needs to be resolved.
Cut a long story short, I had to leave for work early so got up for a shower. No water pressure at all. Then the water stopped completely. No taps or shower working. Called number listed in our room and spoke to someone. He said someone would be out to resolve.
Nobody turned up so me an my partner decided to go for breakfast. Someone visited us at breakfast and told us the water was back on and working and also mentioned that they had had issues with our room and water before. By that time is was too late for me take a shower as I had to leave for work. My partner then proceeded to take a shower and low and behold, no hot water.
Upon checkout, this is where the real issues started. I'm fully aware that hotels have problems that are beyond their control so we all have to be understanding from time to time.
My partner reported the fault again at checkout and said that we wanted a refund or partial refund as we had paid for a service we hadn't received, as in running hot water for shower. The young girl on reception was totally useless and had no idea how to deal with the complaint. She said she cant deduct any money because there was no management there to authorise such a thing and nobody would be there until 10.30am.
Obviously if I had had been there personally I would have refused to pay but my partner isn't one for confrontation so paid. Upon getting to the car the young girl ran out and offered a bottle of the Vineyard's wine as a gesture of goodwill and said she could use the shower in another room. Well at this time she was packed up and ready to go.
Totally unacceptable.
If you have guests staying at your establishment then you should have the support staff there at all times to deal with any issues.
I would stay at the Vineyard again but only if this issue is resolved with a refund.

Reviewed by
Gavin H

From UK
Who stayed in November 2014

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Nice room very clean, good food. Will definitely stay again

Reviewed by
Jeremy S

From Harrogate, UK
Who stayed in November 2014

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Weekend Break
I booked this weekend for my husbands surprise birthday present. It was lovely from the onset, we were late arriving as we got stuck in traffic. The staff were very accommodating and still provided us with a lovely evening meal. We will definitely go there again and would recommend it to family and friends. Thank you very much for a great weekend .

Reviewed by
G Fletcher

From Poole, UK
Who stayed in October 2014

Couple

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Great place to stay.
Enjoyed everything apart from a noisy boiler that fired up at five thirty each morning. We told the owner, and he said he would check it out. Lovely people and good access to Cardiff. Can't wait to go back. Really can recommend this place.

Reviewed by
Keith B

From Bude, UK
Who stayed in October 2014

Couple

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Short notice visit
We were on the way to a funeral and needed to stay overnight near the church so we would be on time. Went online and booked. When we arrived we were delighted with the staff welcome and the room. Will definitely stay again if in the area

Reviewed by
Malcolm Booth

From Sutton, UK
Who stayed in September 2014

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A quaint little place

Reviewed by
Catherine Scott

From Peterborough, UK
Who stayed in July 2014

Couple

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Nice large room but !
The room was very nice with a big bed, the only downside was the sloping roof over the bath. Not ideal if you're tall. I would definately stay again though.

Reviewed by
Jeremy S

From Harrogate, UK
Who stayed in May 2014

Travelling alone

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Exellant place to stay
Lovely rooms and lovely relaxing environment. Breakfast was delicious!

Reviewed by
K Kinson

From Walsall, UK
Who stayed in May 2014

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Great stay
Nice hotel with quality feel. Great customer service, highly recommended.

Reviewed by
Sean Sutton

From Derby, UK
Who stayed in March 2014

Travelling alone

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Lovely short break
Although convenient for Cardiff and only just off the M4, Llanerch Vineyard is tucked away in a rural location which gives it a relaxed feel. The staff are friendly and attentive. The food is excellent and good value. The only reason the room (Orion) did not get full marks was because grouting in the corner of the bath/shower was starting to get ready for a good scrub.

Reviewed by
J Coates

From York, UK
Who stayed in November 2013

Couple

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All reviews posted are the opinions of people who have stayed at this accommodation, not of LateRooms.com. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.

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