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76% would recommend it to a friend
Clean rooms, excellent customer service
The manager is absolutely superb, and catered to our every need.
After staying in hundreds of hotels, the customer service here made the stay completely worthwhile, and me and my colleagues had a much better time for it. The rooms are clean and the hotel is well located if you are staying in town. Would definitely return if we end up back in the area.
The hotel was nice.
The staff are very friendly. The only slight problem we had was that some people were sitting under our window making a little noise, but this stopped after 11pm. The bed was comfortable
Excellent hotel with no frills, the accommodation is a little dated but clean and comfortable
Staff were friendly but scarce and despite requesting a quiet room, we were given room 101 - probably the closest room to the function suite and directly above the main entrance.
People shouting, doors slamming, and people smoking below the window all night. The room was very pokey and had obviously had smokers as it smelled terrible. £69 for the night was way too much. If I could have left I would.
I couldn't fault the hotel, staff, food etc but had another guest trying to kick in his door, shouting and swearing in the early hours.
We thought the hotel was conveniently placed and had a very adequate car park.
Room was comfortable and clean. Breakfast was extremely nice and they quite cheerfully catered for the one of us who is a vegetarian. Staff very friendly and helpful.
Finding the hotel wasn't all that easy - but once there staff were very good, rooms fine.
Location wise, it's right in the heart of Wrecsam - so very convenient. Certainly value for money.
Basic and cramped rooms, no aircon, food stops at 8pm
Cramped rooms, no airconditioing, so hot and stuffy, bathroom and rooms desperately need a re-fit, food stopped serving at 8pm.
Staff trying hard, but a poor hotel.
One night stay
We just stayed on Saturday night as were attending the Open Golf in Hoylake.
We arrived later than expected but this was not a problem . We were taken to reception by the Doorman who was very polite and helpful. Our check in was quick and efficient and we were assured that the loud music in the pub would stop at 11pm which it did. Our room was very comfortable with a nice hot shower and lovely white towels. The lady on reception recomended the Chinese Restaurant which was just across the road which was excellent.