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91% would recommend it to a friend
fab place to stay
fab place to stay in the heart of everything,however nice and quiet also.
Very clean room, staff freindly and helpful def reccomend
Nice hotel, shame about the hospitality.
The rooms were nice, modern and clean.
When 3 of our group were checking in the reception staff were very friendly and professional. After I had checked in I noticed a friend in the queue and stopped to chat to him. When he tried to check in he was refused by the hotel manager as he was part of a group. He and the rest of our 'group' would have to pay a bond. We were not informed of this before checking in despite a two members relieving calls from the hotel the week before asking about their stay and was it an individual trip or a group. When discussing this with the manager we we repeatedly threatened with being ejected from the hotel for questioning the reasoning behind requesting a bond and why we weren't informed beforehand. We even moved away from the front desk at our own request so not to disrupt the other guests trying to check in. We had no option other than accept to pay the bond as the town was extremely busy due to the horse racing the following day. During our stay we spend as little time in the hotel as possible due to us feeling unwelcome by the Hotel Manager, the rest of the staff were extremely friendly and professional. When checking out I was informed that I would not get my bond back until everyone had checked out, despite us all having to leave at different times to travel home. During our stay we weren't in the hotel long enough to do anything to merit loosing our bond. The hotel has the potential to be a very good one, but the hospitality received was totally unacceptable and I will never return to this hotel if he is the hotel manager.
Sleeperz Hotel Newcastle
This was our first visit to the hotel.
A group of 8 ladies we had a great stay .The hotel was modern basic but adequate. The only down side was the hotel and staff were hypersensitive to noise bordering on paranoia.
Sleeperz Hotel Newcastle
Great location in the Quays area.
Good quality, modern hotel for either business or pleasure. Great value for money for stay plus options to eat and drink in hotel which is very useful when your a business traveler and just want a quick bite to eat and drink then go back to your room. Great location if you want to go out and make the most of Newcastle night life. Rooms minimalist and wet room with good views. Clean and good comfortable bed. Recommend this hotel to anyone.
Good city centre accommodation
Stayed there for a 3 day city break.
Good quality hotel with reasonable prices. The rooms are very modern with overall good facilities, though storage space could be better. There is a bar which opens late. There is a good choice of breakfast items. The hotel is located right in the centre of the city, just a short walk from the railway & metro stations and the quayside & iconic bridges over the Tyne. Would stay there again, good choice.
What you can expect from a cheap and cheerful hotel
location was great, not even five minutes from the station.
Room was decently sized with free wifi and an unbelievably comfortable bed. Free coffee and tea in the room, but no mini fridge which would've been handy to have. Only two disappointments: room was in the same corridor as a very loud, very boozy stag/hen party so the noise was immense, and the view was of the car park. The sliding (no lock) door to the wet room meant you were eye-to-eye with people in the car park when on the toilet. Not ideal and meant curtains had to be closed throughout duration of stay. Luckily plenty of lights in the room!
Short stay in newcastle
Staff very helpful and welcoming.
We arrived at 9.30 am and were pleasantly surprised to be told a room was ready for us. Room was modern and clean and quite adequate for our two night stay.
Sleeperz Hotel Newcastle
Fantastic place close to the town center.
New staff on reception
Nice hotel, great location and easy accessible for car parking.
Few issues on arrival we were told our room wasn't ready as the previous night was fully booked. We arrived at 15.00 and the room was to be checked in at 14.00. So we waited 45 mins passed and other people checking in where receiving there key card. So me and my friend approached the reception staff they said room was now ready and off we went to the room. Opening the door we discovered they had checked us into a room which was already occupied. So off we went with our bags back to reception, to speak to the reception manager who was lovely. She told us she had a few new members of staff and I could clearly see she was under some pressure. Eventually we got checked into a room which had a lovely view of a brick wall and no mobile phone signal. We were also offered a free breakfast in the morning for the error with the room. As I said great location for being out and about in Newcastle. Got woken up by noisey weekenders from another room and another guest also called us at 5.30am calling the wrong room. That was me awake after that.. Went down fairly early for breakfast selection was ok although not many guests and the kitchen was struggling with keeping the cooked breakfast topped up. I had scrambled egg and toast from the self service. Egg wasnt great but it was a free breakfast so can't complain so just enjoye the toast and swiftly checked out. Nice hotel clean, staff were lovely just very much under trained and the senior staff just seemed very stressed. Would stay again with out hesitation.