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98% would recommend it to a friend
so glad we found this place!
A lovely setting away from the arcades and novelty shops.
Set high up so the sea views are stunning found parking on a Saturday afternoon just outside. Welcomed by Kerry very friendly and made us very relaxed. Knrew we had booked one of the smaller rooms but that was no issue as it was so clean well laid out and everything we needed and more was provided. Fab breakfast and yes we will be back.
a perfect place to stay
When we rolled up in the car from first entering the hotel accommodation we were welcomed by libby who then gave us the information about our stay.
Next morning after a full English breakfast which was first class and exceptional service we went down to pickering. After returning I found that the room had been re-stocked with coffee and tea and biscuits just what you need after a tiring day out in the cold.The room had been cleaned again to a high standard which I have stayed in equal accommodation and found standards less . I can certainly recommend this bed and breakfast because I don't think you would find better and I would not hesitate to stay again.
Stylish bed & breakfast accommodation
Charming bed & breakfast accommodation, with wonderful views over the North Bay to the castle .
Excellent breakfast, freshly cooked to order, with generous portions. This Hotel is slightly let down by its location,as other than the beautiful view, there is very little else nearby.
Short stay in Scarborough
Myself and my wife were looking for somewhere to stay overnight whilst visiting Scarborough for the motorcycle races at Olivers Mount, we booked the Helaina after a bit of research on this site.
The price was very reasonable and description and photos looked good.
As the date of our stay got closer I had cause to contact The Helaina by email a couple of times with a queries, the response was instant and comprehensive. On arrival we were made to feel very welcome by Kerry who was very efficient but also friendly and pleasant to deal with. We had one of the smaller rooms at the top of the hotel but that was our choice and at the time of booking there was other alternatives had we been so inclined. The room was warm with pleasant decor, immaculately clean, comfortable bed and excellent en suite with a shower which was hot and powerful.
The hotel operates an honesty bar which is well stocked, just help yourself and settle up when you check out.
Breakfast was excellent, selection of fruit and cereals and other options as well as hot breakfasts cooked to order, we opted for full English which was of high quality and cooked to perfection.
Service was quick but we were never made to feel rushed and this was again down to Kerry. We thoroughly enjoyed our stay and will definitely book The Helaina again next time we are in Scarborough. I honestly could not find anything to criticise and would highly recommend this establishment.
Gone too soon...
We stayed at the Helaina for just one night and wish it had been longer.
We were very impressed with everything about it. The staff couldn't be more accommodating and the quality and cleanliness of our room, a double sea view, was excellent. The room was slightly on the 'cosy' side but the comfort of the bed (kingsize) more than compensated for this. The Helaina is ideally situated, within walking distance to the main shopping area and both the north and south beaches. Congratulations to all involved in running the Helaina your care and hard work shines through.
everything about this hotel is excellent apart from the size of the rooms. they are a bit small
Lovely, friendly hotel
Lovely hotel and Libby was incredibly helpful and friendly.
The room was very comfortable although slightly on the small size. Had a great stay. Thank you.
Lovely B&B, very friendly staff, excellent service, beautiful location, delicious breakfast!
Our stay was fantastic from the moment we arrived.
5-star service and really friendly. Room was lovely and had a great sleep. Breakfast was really nice too. Highly recommended!!.
Very happy with the hotel.