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92% would recommend it to a friend
An historical building with attractive surroundings - definitely worth a visit!
A last minute booking - well worth the extra cost.
I needed an extra day and my B&B across the road was fully booked. A regular visitor to Truro, I have often wondered what The Alverton would be like and this gave me the perfect opportunity to see. Entering the long winding drive from the main road, which is a dual carriageway, one soon begins to appreciate the 'secluded' nature of the site. Although the car park is a bit of a walk from Reception, there was a porter service to help with luggage to the room, which was at the end of an extraordinary route through the building - a slightly confusing mix of staircases and doors and changes of direction. However the room was a delight; double aspect at the front of the building, high ceiling, all expected facilities, sparkling bathroom and very comfortable bed. One concern was the rickety nature of the door lock - even when closed and locked the gap between door and jamb made it look as if it were still open. Breakfast was very enjoyable; cold buffet and hot dishes too - I recommend the Full English, including hogs pudding and Cornish potato cake. Service was as it should be, friendly but not intrusive. Reception staff were very helpful and courteous. Only one night, but I had a good impression, so much so I have booked for Christmas. Can't wait!
Very friendly hotel with terrific staff.
A special mention to the night manager who saw to our every need all night.
Stunning building and gardens.
TV didn't work but it was literally the only bad point.
Keep doing what your doing Alverton!
Great Stay - defininately the one to stay in, in Truro.
We were pleasantly surprised and felt well looked after during our stay.
A nice relaxed environment and comfortable rooms. Nice attention to detail and decent food. The only grouch I had was that I was woken up and kept awake until 3am by some noisy guests. When I phoned the night porter on more than one occasion no-one responded. I received an apology the next morning and realise that the hotel is not responsible for the behaviour of guests, but it marred what would have been a delightful stay.
Very pleasant, room needed a spruce up
Stayed in a single room which was looking a bit tired and was smaller than I'm used to for other business trips in 'more expensive' parts of the country, so made me resent slightly the cost of the stay, compared with other places.
Everything was fine, but needed a spruce up - the wardrobe that needed a chair up against it to keep it closed, the shower that had seen better days, etc. However, you cannot fault the welcome (excellent receptionist on in the evening), the breakfast service or food, or the ambience of the hotel.
A quality establishment
Very good quality hotel with excellent service.
Great location a few minutes walk from the city centre.
Lovely hotel- lacking visible management
A huge amount of money had recently been invested in this hotel- lovely décor and perfect location- sadly- should be a lovely hotel.
Whilst we were staying we never saw any evidence of 'Management' The young girls on the staff seemed to be untrained . If I was the owner I would be very upset and hopefully see a need to train my staff. better. . Food on the Dinner menu had 'run out' but was of a reasonable standard. Service was poor, even though the girls were reasonably friendly. Breakfast on the second morning was very good - eaten at 7.30( but they had run out of sausages!) - on the first morning we waited ages for the cooked food to appear( 8.45) : toast had run out. no sauce- cold coffee and lukewarm food. " Do you want to order" was said with astonishment. Our room ( Ok - we booked late and it was one of the least expensive) looked out onto the 'service courtyard' - even though it was well appointed the view left a huge amount to be desired. We really don't wish to see piles of packing cases or laundry being thrown out of a window !. In all rather disappointing- as it should be so much better. Hopefully it will 'get its act together ' and then we would certainly return, as it is an ideal location and a potentially lovely hotel .
Weekend Away - and to visit friends
Room 10 (bed and breakfast £99 per evening) - on arrival at 6pm on the Saturday, staff very friendly and helpful, even bringing my suitcase to my room as it was up some stairs (I have trouble with my knee) the young receptionist took it upon herself, without me asking, to look on the computer to see if they could change my room due to my knee, which I thought was very helpful, ( I should have asked when making the booking - so my own fault) unfortunately the hotel was fully booked and I was happy to have the room given.
I ate in the Brasserie that evening, Chicken dish and veg, followed by cheese cake, the meal was very enjoyable and good value for money. The service was excellent - plenty of staff who were friendly and attentive. The room is comfortable to eat in.
Room 10 unfortunately backed/over looked the kitchen and staff would take their break and forget that voices travel at night. I really did not want to be listening to them at 11pm onwards. Up to 4 were sat down at one time. On both evenings.
Room 10 was comfortable and clean. The bathroom was a good size with bath and separate shower - the shower was excellent. Not the hotels fault - but the people staying in room 9 felt they needed to bang on their door at 1.15am in the morning. Breakfast - had both mornings(sun/mon) Staff very friendly and attentive. Sunday -had small bowl of fruit with yogurt followed by Full English (ordered scrambled eggs,bacon, sausage,black pudding, potato cake and whole large mushroom plus two slices of toast) but with no beans or hogs pudding. It came and I was told there was no Cornish potato cake that morning, they hadn't been made - I was not offered extra of something else. The breakfast was ok , but I have had far better. The toaster took ages.
I did notice that parts of the floor appeared not to be hoovered as there was party glitter (50th) on the floor. Monday morning - bowl of fruit, full english as yesterday- when it came out it was the wrong order, the next one came out this time with a cornish potato cake on it, what surprised me was just half a large mushroom!. bacon was rather crispy and overcooked. Perhaps they were running out (I was however one of the first for breakfast as I had to leave early)
The surroundings of the hotel is lovely and impressive,
At check out on the Monday,the reception staff were friendly and I gave them the feedback card I had filled out. I did mention about the kitchen staff, saying that I hoped to come back, but not stay in room 10. They were apologetic about the kitchen staff, and said it would be past on. I did enjoy my stay, but the breakfast did let them down, if only the quality of the breakfast had been as good as the evening meal they would have been spot on
Lovely hotel but shame about the bed
The Alverton is a lovely hotel only about 10 minutes walk from the centre of Truro.
The food in the restaurant was excellent. The only negative comment is that the mattress in our room (Room 14) was truly awful. It was worn and soft and had such a dip in it that it was impossible to get comfortable and get any sleep. When we told the receptionist the next morning she readily agreed to move us to another room (Room 10) which overall was a much nicer room - better bathroom with a separate shower and a very comfortable bed. We did, however, get the impression, and it was only an impression, that she was not surprised by our comment about the mattress in Room 14. If that is the case, and the hotel had already had negative comments then they really should have done something about it. I hope they do now change the mattress before other travellers suffer a poor nights sleep.
What a beautiful hotel!!
My boyfriend and I stayed for a night for my cousins wedding and we absolutely loved it.
It's such a beautiful hotel with lovely rooms
Arriving tired and hungry !!!
I arrived quite late on my first night (I had a two night stay) and I thought I'd be JUST a bit too late for the hotel restaurant.
Realising I was desperate, reception checked me in while I went straight into the restaurant while the kitchen was still in operation. I had a lovely steak which was the quickest and easiest thing to be cooked and the young lady at reception brought my room key and check-in papers to my table … I was impressed with the fact that the staff immediately tried to accommodate my needs. The hotel staff were consistently kind, helpful and respectful my whole stay … loved it !!!