Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
85% would recommend it to a friend
Could have been better.
Hotel room was of good size, great view, and good hotel leisure facilities.
But, hotel room was very cold at night, and only a thin sheet, mould in inside of windows, and bathroom design made use of toilet very uncomfortable - it was as if the designer had forgotten it, and it was just stuck in a corner at the last minute.
Everything just wonderful,the restaurant staff so polite and professional,the room was fabulous and well above standard.I really could not fault our second stay at this hotel and would highly recommend thank you all
Well worth paying a little extra
Have stayed in numerous hotels in Cardiff - mainly picking those with a pool as my husbands loves a swim.
I prefer a sauna and steam. I have to say the pool here is long and brilliant for a swim and the sauna and steam room are among the best in the city. Sadly there is not much room to relax around the pool and read a book which is a shame. The changing rooms are quite small and the showers have clear glass just where your intimate areas are on view which is quite odd. However in every other way this has to be one of the cities best hotels. The staff were all amazing. Friendly and very helpful. The room was spotlessly clean and generous in size with all conveniences. We upgraded on arrival to executive and the extras were well worth it. Afternoon tea was delicious and the canepes and drinks in the evening were a very welcome addition. The breakfast was also lovely. I had a fresh fruit salad, a bagel with phili and fresh smoked salmon and then some danish pastry and a coffee. There were however many more choices. The Hilton was a little more expensive than the hotels I usually pick but the service was so good I will be back very soon.
nice hotel shame about the noise
good hotel and very central, pity that the street noise as the night clubs emptied between 1am and 3am kept me awake
Great hotel but need to focus on the restaurant
Great stay, family loved it, kids loved the pool and hot tub Had a family room with two large doubled beds where our young daughters slept next to us.
Only downside was the speed and lack of attention to detail in the restaurant. That said very friendly staff just a bit slow and perhaps inexperienced so downgraded on customer service for this reason. Get that right and it would be perfect to stay at. Would recommend but caveat that with suggestion on eating out.
Response from hotel
Thank you for taking the time to review our hotel following your trip to Cardiff with your family.
It is good to read that you had a great stay and that the children loved our swimming pool which is always a big hit with our families! I am also happy to see your comments regarding our family bedroom's.
I would like to apologise for the speed and lack of attention to detail in our Restaurant and I do appreciate your constructive feedback regarding this and our team will look immediately at ways to improve this for our guest's.
I do hope that we will have the pleasure of another visit soon.
All good would use again
Response from hotel
Great to read your review and that we will have the pleasure of another visit soon!
Wrong room allocated on arrival, Spa facilities not all working and very noisy. Excellent breakfast
Unfortunately they did not allocate the correct room we reserved.
Had to complain to be moved. Wedding being held on the Saturday, very noisy, music played until 1:00 am
Spa, steam room very poor and the Jacuzzi wasn’t working correctly. Excellent breakfast
laterooms.com, like so many organisations, ask u for feedback - an unpaid favour - but then have the bloody cheek to refuse to accept your submission unless u fill in all the sections.
It's like a beggar refusing a fiver on the grounds he won't take less than £10.
Response from hotel
Dear Mr Copeland,
Thank you for taking the time to complete feedback via laterooms.com for the Hilton Cardiff.
I really do appreciate your excellent scores and I do hope that we will have the opportunity of welcoming you back soon.
A thoroughly enjoyable stay!