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Reviews - Hilton Cardiff

4AA Assessed Hotel Ratings explained
Kingsway, Cardiff, CF10 3HH
Recent recipients of the National Tourism Award for Best Hotel Team, Hilton Cardiff provide refreshing, attentive service in the heart of the Welsh capital. Located near a number of attractions including both Millennium Stadium and Millennium Centre. The fantastic location and well furnished rooms will ensure the comfort and pleasure of all guests.A stunning example of Art Deco architecture, the hotel boasts views overlooking the Castle and Civic buildings.

Relax in a spacious and contemporary guest room, complete with bathroom and walk-in shower. Stay productive at the work desk, surf the internet with high-speed WiFi and curl up in front of the 32-inch TV. Upgrade to an Executive Room for more space and access to the Executive Lounge, with complimentary breakfast and refreshments provided daily.The attentive and multi-lingual staff on the Concierge desk are happy to provide round the clock assistance.
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Overall score Guest rating scores since December 2012 Customer recommendation
Guest Reviews Based on 96 reviews
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  • Family friendly
87% recommended this accommodation to a friend 87% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Overnight stay
Hotel Central. The reception staff were extremely pleasant, helpful and polite on arrival and the room was newly refurbished and overlooked the castle. The car parking service was very efficient. Breakfast was very good. Overall I would recommend this hotel for a break in Cardiff.

Reviewed by
Janet Evans

From Pontypool, UK
Who stayed in February 2014

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Weekend in Cardiff
Hotel v nice! In Cardiff was a fantastic city to visit, would recommend a visit!
The staff were very nice on reception, in particular the Portuguese concierge, he really went out of his way to help and chat, didn't expect such warmth from the Hilton, v impressed with him.
The room was very nice, although the bed was too firm for us, but we both prefer a softer bed so thats us. Spa good, if not amazing.
Breakfast was good, but again I have had better from a same ranked hotel.
All in all good though, without a doubt the best positioned hotel in Cardiff

Reviewed by
LEE C

From RETFORD, UK
Who stayed in February 2014

Couple

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Cardiff Hilton
Swimming pool was very good. The room was very comfortable, the only draw back being there was an interconnecting door with the next room where a baby was obviously staying so our night's sleep was disturbed. It would have been helpful if the website gave better instructions for driving to the hotel which was not easy. The photo of the hotel shown on the website is not the view you see on coming in on the main road so it is easy to miss. We did!

Reviewed by
d warrington

From Marlow, UK
Who stayed in January 2014

Couple

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Great location and super staff throughout
Overall we had an excellent experience.The only areas to disappoint were the pool and changing rooms, slightly shabby and with feeble showers. The jacuzzi only had one or two jets working.

Reviewed by
Helena B

From UK
Who stayed in January 2014

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Hilton Cardiff
I have stayed at Cardiff Hilton a number of times and the facilities and staff are consistently excellent.

Reviewed by
Mo Lloyd

From Cardiff, UK
Who stayed in December 2013

Couple

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Top hotel
Typical hilton, class

Reviewed by
James C

From Swansea, UK
Who stayed in November 2013

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Fantastic stay

Reviewed by
j falconer

From Porthmadog, UK
Who stayed in November 2013

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Hilton Cardiff.
Excellent Hotel.

Reviewed by
Ian H

From UK
Who stayed in November 2013

Couple

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Food was ok
The food whilst being priced towards the top end of the range was prepared and presented well and quite palatable although would not be to the quality that I would expect in that price braket.

Reviewed by
Dean Clancy

From UK
Who stayed in November 2013

With colleagues

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Fab, really helpful and stress free stay

Reviewed by
Ian W

From Newport, UK
Who stayed in November 2013

Couple

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