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90% would recommend it to a friend
on arrival reception tried to claim we booked 2 adults and a child wasnt interested in the paperwork I had printed off and tried to show her she just wanted £20 extra.
I rang a head as we was late to let them know we may go straight to venue and please ensure that the room had 3 seperate beds twin and sofa bed, we can sort something we are not full but nothing was done, double and a very rubbish made up sofa bed, no window that opens. I have a second booking in Krakow with Holiday Inn may cancel, not impressed
Response from hotel
Dear alan blundell,
Thank you for taking the time to review our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry to see that your stay had been less than ideal due to the service you received from our staff, which were below your expectations. We don't want any guest inconvenienced and rest assured that your comments will be used for the purpose of bringing improvements needed.
Again, thank you for the feedback and our apologies for the shortcomings.
Very Enjoyable, Would Stay Again
Nice views from hotel and very pleasant staff.
Dependable and value for money
Whenever we are in South Wales (at least annually) we book at Holiday Inn Express.
It is very reliable, we know what we are going to find, and it is good value for money. We would choose them every time.
You pay for what you get
Cheap and cheerful....
Don't expect great things... But value for money, rooms are reasonable but the cheap prices attract cheap clientele!
Response from hotel
Dear Nasser Asfi,
Thank you for taking the time to write a review about your stay with us. We regret that your experience was not 100% satisfactory. We would also like to apologize for any shortcomings you encountered during your visit. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. In addition, your feedback has been forwarded to our management for evaluation.
We value you as our guest and hope to have another opportunity to provide you a much better experience.
Friendly staff, nice clean and warm room,the breakfast was lovely, convenient transport option to Rhoose train station Cardiff airport and direct option to Cardiff city centre, ideal location to end a perfect International rugby weekend, will definitely be back.
See you next year. 😊
Say at Holiday Inn Express at Cardiff Airport.
Really enjoyed our stay.
Excellent service from the Reception Staff throughout. They were always so polite and helpful. Lovely room, so comfortable.
Would highly recommend staff and hotel excellent
Me and Storm Barney in Cardiff.
Good amount of car park spaces, Hotel next to Airport so has some noise but not much.
Hotel staff are friendly and helpful. Food is alright but a bit on the pricey side. Bar prices are also on steep side a bit , Breakfast was included but not great if you want a hot breakfast to set you up for day. Room was okay and was clean and had usual things expected, shower was lacking pressure and was not brilliant. Overall, it was good and ideal if you need to be at airport and parking.
Very welcoming and friendly place to stay.
I have stayed here a few times before and it has only got better. Staff are excellent all round could not do enough for people. I would certainly stay here again and I would certainly recommend you to anyone. Thanks for the welcome. John Daniel
Usual pleasant stay
Only 5 this time as there was a squashed fly on the wall & a loose vent in the ceiling.
comfortable beds & plenty of room