Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
67% would recommend it to a friend
At home in the city Newport serviced APARTMENTS
Clean, tidy and comfortable.
Landlord very helpful.
Great place to stay.
The apartment is nice, not far away from the city center.
floors and beds clean but cutlery draw had two knifes stuck together with large piece of old food and grill pan had congealed fat and food on it from a recent meal .
Severe lack of utensils even of the most basic kind-bit like living in a nurses home. Friendly but very brief welcome and settling in . Bathroom floor was still wet from recent wash even though we arrived at 4 in afternoon. Served the purpose of somewhere to prepare for going to local wedding but wont bother to return
Response from hotel
Thank you for your feedback. I am sorry you were disappointed with parts of your stay and this will now be fed back and implemented, however as you wrote to us saying that the outward cleanliness of the apartment was excellent I was quite surprised at the low score given. With regards to customer service it would have been helpful to know what else you feel could have been done to make your correspondence with us better. Again all feedback is welcome and will help us to improve all areas of our service.