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82% would recommend it to a friend
Novotel Cardiff Centre
Unhelpful reception staff who didn't care about anything you asked for and just shrugged her shoulders.
Very expensive, car park was completely full so ended up parking on a near by street which didn't look the safest. Room was great but the room service was disappointing.
Quick luxury stop
A reasonably priced 4* with the extras, we used the bar and the pool both above standard.
A comfortable un disturbed sleep, most of the hotels we have stayed in before check out earlier but Novotel check out at twelve allowing a nice relaxed morning. The parking was a good price and easily available when we checked in.
Great weekend break in Cardiff
Hotel was lovely and very close to the shops and the bay
great gym and pool
expensive but good location for city centre.
leisure facilities excellent .
Lovely hotel in a great location
Everything about the hotel was excellent.
The only reason I gave the 'quality of room' a 4 is because as with most hotels the bed was too firm for me. The location is great as it is only 5 minutes walk from the town city centre and the hotel facilities (pool, bar, reception) were all fantastic. I don't think the breakfast can be beaten and the kids loved the pancake machine!
Room very hot no air conditioning
Good location & buffet breakfast & kids games
Good location half way between Cardiff bay and city centre both walkable.
Nice clean room and pool. Kids had to share double sofa bed rather than bed each which wasn't great. Loads to eat at buffet breakfast which cost £20 for our family of four. Staff on desk were polite but minimalist in their conversation, didn't tell us any info about the hotel unless we asked. Breakfast staff didn't really seem happy to see us, think they were bit busy. Xbox & games in lobby were good too.
Super family friendly
The room and breakfast were great, location excellent.
Swimming pool a hit with our 8 year old. Bar menu a bit limited but no problem given proximity to restaurants in town. Will definitely stay here again and recommend highly.
The main issue we encountered during our stay was the noise which was produced by the other guests.
We both struggled to sleep due to this and then could not make full use of the facilities due to tiredness. On check out, the staff member did not ask about our stay so had no opportunity to tell her this. We were satisfied with the room but just wished for a better night sleep.