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82% would recommend it to a friend
Good location to City Centre
A pleasant hotel
i loved the glass lift and the use of the pool.
The evening menu was good and the late service appreciated. I thought the breakfast was a little bit overpriced and not exceptional but i would use this hotel again just for the use of the pool and sauna facilities.
Lovely Hotel, excellent location
The Novotel is ideally situated for both Cardiff centre and the Bay.
The breakfast was lovely and service excellent. The children enjoyed the pool.
We had an enjoyable stay at Novotel few weeks ago with my sister and we found the hotel to be very accommodating, clean and quiet.
Good location (7 min walk from the centre), friendly staff and great spa make for a lovely city break and I'll definitely stay here again.
Very efficient clean and to a very high standard.
When i arrived at the hotel there was an extra cost of £9.00 per night for parking, which i find well over of what you would pay for at most parking areas,most hotels parking comes free.
hence i only parked the one night, On checkout the young lady who was very polite read out chages for breakfast & room service which i did not have, she did remove these items but i do wonder how many customers have this automatically put on their bill & pay for it. I find the novotel very good for service but value for money is well over what people should have to pay. i.e. the mini bar water which i think was £2.50. I am glad to say i had my own at a cost of 75p. I stop at many hotels around the country & i do like value for money. Novotel room was excelent with a comfortable bed but as for the rest over priced.
worth every penny
Spacious clean room, big and comfortable bed, adequate bathroom (towel heater is disconnected for safety reasons).
Enjoyed our stay there would definitely go back again. Costumer service top nosh, receptionist make you feel welcome for the very first minute you enter the hotel.
We stayed recently and had a great experience, friendly staff, good food and a great place for the children, the pool being a big advantage.
Its position is perfect as its in between the Bay and the town centre. Would definitely recommend and stay again.
Lovely staff, fantastic location.
Lovely spacious accommodation .
Perfect for our evening away. Hotel staff were very welcoming and no problems encountered during the stay :) would stay again for sure !