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82% would recommend it to a friend
Nice place to stay
Nice hotel parking is extra
Had a really relaxing time here.
The staff were friendly and happy to help.
excellent location to city centre
The Novotel was convenient place to stay as its walking distance of the shops and Cardiff bay .
The hotel staff were all very helpful and friendly . We happened to stay on a night when there was a wedding so it was so noisy ( which I realise is not the hotels fault ) however all the fire doors were slamming,might I suggest some kind of silencers on them .Fortunately I had packed ear plugs .
excellent value for money
Really impressed with the overall standard of this hotel.
Only an overnight stay on our way to our next destination ( luxury manor house hotel) !. Wish I had continued my break at the novotel. Great location
Pleasant city break.
We stayed here to visit Cardiff for a weekend.
The pricing was keen for a 4 star with a good pool, sauna , steam and gym. Mostly very good, however, the seating and decor were a little tatty and dated. Also, restaurant cleanliness and service could be improved.
Very enjoyable stay - clean and friendly .
Only down side - food and drink far too expensive .... 1 bottle of cider £5 . Breakfast £17.00 ...... Would've been tempted to stay at hotel for food and drinks is prices were reasonable ( or better still competitive ) ...... Far too much emphasis on profit !
We stayed just one night (4 of us, with kids aged 5 and 9).
The room was fine, although the kids had to share a pull-out double bed rather than having a bed each. Not sure if we could have had twin beds instead if we'd asked, which in hindsight would have been better. The staff and other facilities were excellent. We sat up in the bar until late and felt very welcome with the kids, and the pool was great. Kids play area is small but they liked it.
Thank you for making our first to Wales an amazing experience.
We were disappointed with the hotel as we felt that the value for money was not good.
We went to the restaurant to have a meal and had to wait for a very long time for the food. The quality of the food was not brilliant.
Good value for money good location
We enjoyed our stay.
The hotel when we arrived gave a good overall impression, modern, clean, nice pool area, helpful staff. good location. Our only complaint would be of our room which was not brilliant, the whole carpet looked really dirty, was badly marked and made us not want to take our shoes off which as a first impression I feel is not good. Everything else was ok but if this is being rated as a four star it definitely would not have made the grade and we would have not been happy paying the full price rather than an offer price. Our room was 108. Maybe because we had a cheaper rate we got a cheaper room . . In hindsight I think we should have complained. We would consider it again as apart from the room everything was ok and I would recommend it but I would say if the room was not up to standard then get it sorted.