Macdonald Burlington Hotel


Burlington Arcade 126 New Street, Birmingham, B2 4JQ

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About the hotel

A magnificent four-star Victorian hotel set in the heart of Birmingham, Macdonald Burlington Hotel is conveniently located right in the city centre for a wealth of shops, restaurants and bars. The hotel is located just a 2 minute walk from Birmingham New Street Station, 10 minutes walk from Moor Street and Snow Hill Stations. Birmingham International Airport is just a 10 minutes link away and within a short distance of the ICC and the NIA.

If you want to explore the culture in the area, the following attractions are all within a 5 minute walk of the hotel: The Hippodrome Theatre, The Birmingham Museum and Art Gallery, Symphony Hall, Birmingham Library. The Macdonald Burlington hotel is steeped in history. Our Victorian architecture and vast marbled reception has welcomed many a prime minister and celebrity, so the team know and recognise how to treat all of our guests as VIPs. The hotel has 114 bedrooms, all with unique features and char. All the bedrooms come with comfortable beds with thick mattress toppers, crisp white linen and soft duvets flat screen digital televisions, air-conditioning, complimentary bottled filtered water as standard, using water sourced from our own underground spring. The shiny bathrooms come with toiletries and fluffy towels, all to ensure that your stay is a home away from home experience. An oasis of calm and tranquility, the hotel has a choice of lounge areas, an intimate cocktail bar and the Berlioz restaurant and Scottish Steak Club which serves the best steak in town. Guests will receive an attractive discount in our local NCP car park. Free wifi is available in all public areas, meetings rooms and guest rooms.

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Room Availability

Showing Wednesday 27 May 2015 to Thursday 28 May 2015

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Facilities Show/hide

Hotel Non-Smoking Throughout
In room facilities
Air conditioning in rooms, Tea/Coffee making facilities in each room, Hairdryer in each room, Iron And Board In Each Room, Telephone In Each Room
Hotel services
24 Hour Reception, 24 Hour Room Service, Limited room service for hot food, Concierge, Wake Up Call Available
Wedding Licence, Public Air Conditioning
In room entertainment
TV, Satellite TV
Family friendly
Pets Allowed
Car Parking Available Offsite

Useful Info Show/hide

From 14:00 hours
Until 11:00 hours
Important information
10/10/2011 to 22/10/2015 - The card used to book this prepaid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required. The rates for Macdonald Burlington Hotel in Birmingham are the total price of the room and not the 'per person' rate. All prices are inclusive of all local taxes.
Pets are allowed

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (150)

81% would recommend it to a friend


Customer service


Food quality

Room quality



  • April 2015

No executive room as booked & noise and more noise

On arrival we were allocated 316 - a very small room.

I was not offered a newspaper as is included the Executive room rate nor did the room come with a large tv, artwork, bath robes or slippers - it was the smallest room I have ever been allocated in 4* hotel. In other words it was not an Executive room.

My wife and I returned to the hotel just after 10pm and retired for the evening. Unfortunately, they had a function taking place and all we could hear was the thump thump thump of the disco music. The very loud music and the speech of the DJ was audible in our small room and sleep impossible. We put up with this until 11.45pm - having driven from Harlow that morning we were tired and wanted sleep (the point of checking into the hotel?) - as instructed the documentation provided when we arrived I contacted the Duty Manager to complain about the noise. Frankly he did not want to know - he apologised and then told me he could not do anything as they were "his guests" - I assume we were not "his guests" and did not count. Our lack of sleep was of no interest to him whatsoever. He further told me the noise would continue for at least 30 minutes but maybe an hour - that is until 00.45 - quarter to one in the morning. It did go quiet at approximately 00.15 - I then drifted off to sleep at around 01.00. Unfortunately, we had been allocated a room amongst the party goers and they started to come back at 01.15 - shouting nite nite, laughing and giggling and door slamming so we was woken up. We got off to sleep again only to be woken again by another bunch of party goers doing the same thing at 02.00 (2am!)- I was just about to go out and confront them personally when it went quiet. I then had some 4 hours sleep before another door banged. It was a disgrace. We have had better sleep in a Travelodge. On checking out I asked the receptionist what is the difference between a Classic and Executive room - he told me as above and confirmed that we had received none of the usual Executive inclusions. I was then asked to wait for another Manager. He apologised and offered a 25% discount off our bill. I pointed out that we had been in a Classic Room and been charged for an Executive one so this only reduced the bill to where it should be. After some drawn out deliberation he reduced it by 50% but I pointed out that we had had a ruined night and the room was not that we had booked. Moreover, the staff had kept quiet and allocated me with a Classic Room but were quite happy to charge for an Executive one. I said I found this attempted deception to be very distasteful. He then claimed that 316 is an Executive Room!. I challenged him on this - querying why no art, newspaper, large tv, bathrobe, slippers etc. The Manager took all the charges off our room and said I would be contacted on Tuesday. However, I contacted Hotel Manager by e-mail before preparing a review and, despite his auto reply saying he was in the office, I have not had a response.

  • Paula H

  • April 2015

Luxury in Brum

Stayed on several previous visits and the Burlington never disappoints.

Helpful and welcoming staff and comfortable rooms with an excellent breakfast.

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