This star rating is the opinion of the property owner only. A Self-Rated hotel has not been assessed by the AA or Visit Britain, whose official star ratings we use across LateRooms.com.
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Austins Guesthouse - Cardiff

3 Self rated

11, Coldstream Terrace City Centre, Cardiff, CF11 6LJ

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About the hotel

Small and friendly B&B in the centre of Cardiff 300m from the Castle and overlooking the River Taff. FREE Wi-Fi is available throughout the guesthouse and is available in all our rooms. All the central attractions including the Millennium Stadium, Cardiff Motor Point Arena, the shopping centre are a few minutes walk from here.

The Cardiff Central Train and Bus Station is a 10 minute walk along the river bank. A warm welcome offered to all nationalities. We offer a wide choice of Room Types, many with full en-suite. Our Superior Rooms come with the benefit of a kitchenette with fridge, microwave and toaster. We offer "Room Only" rates or bed and breakfast rates with a choice of 3 levels of breakfast. Light starter is £3. 00, continental £5. 00 or Full English £7. 00 per person if required. We also offer a wide variety of Room Rates so you should be able to find the one that fits your requirements. Advance Purchase rates offer a discount for payment at the time of booking. . For the comfort of all our guests we do respectfully reject all Stag and Hen party reservations and enquiries. Only guide and Support Dogs may stay with their owners. Same sex couples are very welcome here at Austins.

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Room Availability

Showing Tuesday 9 February 2016 to Wednesday 10 February 2016

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Facilities Show/hide

Main
Hotel Non-Smoking Throughout
Business
Wi-Fi Available , In-room Broadband , Wi-Fi Available In Public Areas , Wi-Fi Available In Rooms
In room entertainment
TV , [Channels] News , Radio
In room facilities
Tea/Coffee making facilities in each room , Hairdryer in each room
Family friendly
Interconnecting rooms available
Other
Ground floor bedrooms
Parking
Car Parking Available Offsite

Useful Info Show/hide

Check-in
From 13:00 hours
Check-out
Until 10:30 hours
Important information
27/10/2014 to 27/10/2022 - We may require deposit in advance for any major sporting events The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
Pets
Pets are not allowed

Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (67)

87% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • A sivanesan

  • January 2016

hotel room

Bought an en-suite twin room, was nice however the ensuite was small and there no toiletries provided.

i bought the room for £48 which i booked a fewdays in advance however on the actual date of a arrival i saw that the rooms were so much cheaper. it was too much money for one night and no breakfast was provided.

I am sorry you were not completely satisfied with your stay here with us at Austins. I do feel it necessary to point out a few inaccuracies with your review.

We do provide hand soap and shower gel in every room so toiletries are provided. I do not know what you expect to find in a small B&B.

The rate you paid for the room was the rate applicable at the time you booked it - £48.00 which is not too much money for a room in central Cardiff ­ we are in fact one of the cheapest in the city. We advertise all our rates as Room Only with breakfast available as a supplement so for you to say no breakfast was provided is not true ­ you did not book or request breakfast at check-in. Breakfast is always available to our customers at an extra cost.

Hotel room rates fluctuate on a daily basis ­ this is the way things work these days. It is called liquid pricing and all hotels operate this pricing structure. Rates go up and down all the time. You pay the rate you booked at. If the rate has reduced at the time you check-in well you have to accept this. You have had the benefit of reserving a room for a few days with the guarantee that the room is there waiting for you when you arrive. This is the way the industry works and you need to accept this and not treat it as a

point to mark us down on.

Manager

  • Martin B

  • December 2015

Cheap and cheerful

We have used this guest house many times but now find it has declined.

Roz was the lady who ran it and it was great. Good food and everything was clean and worked well. Now handles are off windows and food only OK. Now there is only street parking from 22.00hrs till 8.00hrs. Limited parking is available at rear only.

I am sorry you were not satisfied with your stay with us this time. I find it hard to agree with everything you say. The room quality is exactly as it was the last time you stayed. In fact it's better ­ the room has recently undergone a full redecoration. I checked it myself yesterday. It¹s perfect except the for window handle another guest broke off just recently. I¹m am trying to find a company to fix this but so far I have been unable to find anyone willing to come out to fix just a handle. I am still working on it.

Food quality is excellent according to other guests and other reviews. Yes Ros was great and worked for me for 30 years but it was time to move on and she took retirement. My new team are all excellent and work very hard on customer service. It¹s time for you to move on too and except that sometimes change has to happen. I am sorry for the parking issue you can blame Cardiff City Council for that.

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