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62% would recommend it to a friend
Better off in a Travelodge for half the price.
Very disappointed with my stay.
For the price of the room, I expected a bit of middle-class luxury but the only difference between this hotel and a Travelodge is the wallpaper. I was left waiting at the bar for over 10 minutes whilst one of the staff walked in and out refilling the fridge and saying, "One moment." I was woken up at 6:00 in the morning by some industrial rattling noise and then was unable to get back to sleep (alarm set for 8:30). They have some confusing policy about having £40.00 of your debit card money on stand by. The receptionist didn't ask how my stay was, I would have told her all of this and not left this review as they clearly don't care about improving service in the place.
One Night at the Ivy
Room 25 (I have had better rooms) - very creaky floors, also quite loud with noise filtering in from neighbouring rooms.
The air- vent in the bathroom - very loud ...
The bathroom, although clean and functional, is an small size. (Example: if you were sitting on the WC and wanted to watch the TV, - but cant open the door because of your legs...)
Room rate pricey at over GBP 110,- and the bed itself is far from the standard of other chains No topper - Others such as some Premier Inns, Days Inn, Marriott and Holiday Inn Express do much better beds.
At breakfast - the was help yourself to tea, coffe, bread ( limited choice) muesil, yogurts, cold meats, cheeses and fruits but no warm buffet so cook breakfast made-to-order, however the fried eggs were evidently pre-cooked, kept warm and ruther unsatisfactory... The rest of breakfast was fine with enough to fil.. Staff ( reception check-in/ check ot ) very friendly and made up for the dissapointing breakfast.
Good 3 star Hotel
Does what it says on the tin.
Nice grounds, very accessible to A12, clean, bar comfortable, room nice, wifi, breakfast good and have tomato juice on demand, staff helpful. Bit hot, but unexpected warm weather. Ordered taxi when we needed one, free local paper also a good read, bathroom fine, not over endowered with freebies.
Clean comfortable and friendly
Room for Improvement
Room no.10 - not ideal unless you're the hit-pillow-straight-to-sleep type, regardless of noise and distraction.
The latter is well supplied if you choose this room, with a generator/cooler just outside the room supplying the most irritating of whirrings into life every 5-10 mins with the dulcet sounds of a 60 year-old (never been oiled) tractor. If you're paying £90 for this room (as I was, breakfast not included) then you'd at least expect a quiet enough room that you can sleep in. The highly rated food also left more to be desired - my first stab at the fish dish left me cold (quite literally, as it was almost raw); the white wine however didn't - it wasn't cold at all. Second time lucky, and this is where the hotel at least partially made a come-back, with its customer service. A shame the receptionist (I'll save the name to protect the innocent) couldn't find a welcoming smile to crack her face (long day?!), but at least the food waiter was only too happy to change the dish, get a new glass of wine and knew how to smile. Likewise, the other receptionist was helpful and in the morning the poor lady who I sadly had to complain to at least sounded like she cared and would do something about it. Which, the hotel did - £20 refund. Enough to make me go back. Probably not - there's a Premier Inn up the road at nearly half the price!
Nice clean hotel, good location, not clear waiter service available and what time food was on until as the bar was closed on a bank holiday Sunday.
Otherwise staff very friendly and helpful. Would gladly stay again. :-)
Handy location, just a few miles from the M25.
Standard business peoples' stopover. Staff were friendly and helpful and food was OK. Room was clean and well equipped and everything worked.
£96 room only was a bit steep - but we've had worse. Unlikely to stay again, but wouldn't rule it out.
Our second stay here and will stay again.
Extremely clean. Good breakfast.
Overall very satisfactory, but I would not use this hotel again - see below
I object MOST STRONGLY to the addition of an item "Discretionary Gratuities" to my bill, which I only noticed when I had returned home.