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88% would recommend it to a friend
Could do better
I use Mal Maison regularly and find the reception staff quite cold and unfriendly.
I have always had rooms in the new part and have been very happy, however on this occassion I was put in a v.small room, no fridge, seemed like second best,tired but adequate. The room was very noisy, disturbed all night by noise from the room above and ingress/egress to the room next door. Unfortunately no thought had been given to the fact that I am female, the bathroom had no bath and the shower head was a huge fixed affair. I didn't want to get my hair wet so had to perform appendage gymnastics to wash - most ridiculous . I did intimate this to reception on checking out, but am unsure if it registered. I am usually very happy, however I will not be accepting a room in that part of the Hotel. I also feel the reception staff could act a bit warmer and more welcoming and not so superior. The diningroom staff are superb on the other hand. This was the first time I have actually acheived a deal and it did make me wonder if that was why my room was inferior and reception staff superior.....mmmmmm really !!!
Room wasn't ready at 15.15 when we tried to check in.
But complained about this then surprisingly they had a room available. Seemed to be a tactic to get you to spend more money in the bar.
A couples hotel
Parking available here, nice room but definitely a couPles hotel - everything (even the soap!) had some sort of little poem/joke about dirty weekends etc lol
Friends birthday visit - one day only visit
The only thing that let it down was the closed bar when we got in at 2am so we had to go and join the casino around the corner!!!!
Nice enough hotel
Unfortunately positioned at the side of the hotel, my view could have been better, the reception staff were polite and helpful.
The joined beds to achieve one large bed, for me personally affects my sleeping experience unfavourably. The bedding is of a really good standard and I had a really great shower. I would stay here again and indeed recommend to a friend but only in a more suitable room for my needs.
Malmaison staff to make you feel at home
Staff were efficient and very helpful, lift has to be the slowest in history.
Food was good
Very disappointed badly ineed of a refurb room had a few of a flat roof and a wall bed was rock hard painfull to sleep on carpet was dirty had torn at the joins toilet seat didn't work no air con
Excellent as ever
Quality experience from start to finish
The hotel is very tired and would benefit from a refurbishment
The first room we were allocated was not of the standard I expected .
Frayed carpet, burn mark on the seat, furniture chipped and generally very scruffy. However I complained and was moved to a recently refurbished room. I feel the hotel charging 4 star prices but not 4 star standard . Bar staff provide excellent service