Metro Inns Falkirk

3

Polmont, Falkirk, FK2 0XS

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Good

All reviews (96)

63% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Keith Bloomer

  • May 2015

Avoid if at all possible - feels like a redecorated prison.

Wrong room type allocated, Given a twin room - when we had booked a double.

Apparently this was an administrative by head office, according the young lady checking us in, head office do not know how many double rooms they have and had overbooked the doubles. Young lady on reception not authorised to reduce room cost to compensate for not getting what we had booked. Promised to have the manager call me the next day to discuss compensation - still waiting for that call. Room extremely small, we had to take it in turns to stand in the available space, as there was not enough space for 2 to stand at the same time. We had to return to reception to request some toilet roll and a remote for the TV. £10 deposit for the TV remote. Had to return to reception yet again to get the correct make of remote for the TV. The loo is inside the showers wet area along with the very high wash basin, it appears the wash basin is sited so high to enable your shoulder to fit under it once you sit on the loo. overall, clean but extremely basic and small, this combined with a total lack of customer service has ensured I will never consider stopping at a Metro Inn again. I recommend you avoid booking at a Metro Inn at all costs.

  • b ferguson

  • April 2015

brilliant value for money, spotless, it does what it says on the tin, to perfection

  • Rajesh Kumar

  • April 2015

The guy sitting in the reception was rude but for that it's a value for money location

  • David W

  • April 2015

Spend a bit more and get somewhere nicer.

Guests hanging about in parts of hotel felt a bit intimidating to my wife.

There was also a fight (brawl) in the car park. Place seemed very poorly supervised.

  • G Smith

  • March 2015

Cheap and cheerful

Stayed here for 1 night.

Room was small but clean

  • A Leonard

  • February 2015

Good value for the money

Pleasant staff we were in a small room that was clean and warm.

Good value for the price.

  • steven c

  • February 2015

Cheap and basic

stayed here with my partner,room was clean, bed comfy..got deal on laterooms for £20...

well worth the cash but get an ensuite

  • james m

  • January 2015

Overnight stay

Room very clean, quiet, warm and very cosy.

Ideal for an overnight stay. Good price. Will stay here again.

  • Rob M

  • December 2014

Cheap but not worth it

Stay somewhere else - you are worth it

  • R Alexander

  • December 2014

Surprised

The staff were very courteous,attentive and smiling.

Booked an ensuite and were surprised there was no washing gel considering there was some in each of the "down the corrider" shower rooms. What was the £10 extra a night for?