- 7 guest reviews
"Pleasant single room at top of house. Clean but not very welcoming in general and average quality breakfast. Not one I would choose again bu..."
"Very friendly owner, and stunning views of the castle and Edinburgh. Prime location for acity break in Edinburgh...."
"We were greeted on arrival with a very warm welcome and introduction. They room was clean and well furnished, the sink was not in the bathro..."
"Stayed for one night lovely comfy bed warm cosy clean room would go again no probs Well cooked breakfast with plenty hot coffee friendly ser..."
"We had a 4 person room which was clean, comfortable beds, warm welcome. Breakfast was served quickly and with a smile, quality of ingredient..."
About the hotel
With many attractions throughout the year, and host to the Edinburgh International and Fringe Festival in August each year, Edinburgh is the ideal place for a short break. City tours are many and varied from open top bus rides to midnight ghost hunts. Heriott Park commands a prime position for watching the Edinburgh Festival Fireworks and is within walking distance to the Port of Leith, where many Bistros and Fish restaurants have appeared over the years.
Leith is home to the former Royal Yacht Britannia which, after extensive refurbishment, is now open to visitors. Edinburgh has a network of walkways and cycle tracks which can be accessed directly opposite the guest house and provide an alternative route into the city away from busy roads. Nearby, is the Royal Botanic Garden. The largest section of the garden is the Arboretum where visitors can wander or rest in the shade of trees and shrubs from all over the world. Some of the most brilliant flowering is in the nearby Rhododendron Walk. Edinburgh Castle is worth a day out by itself and contains a wealth of history. The castle is at the top end of the Royal Mile which is full of interesting architecture and places to visit, such as the Cathedral, John Knox's House and Mary King's Close. Near the castle you can learn about Tartan weaving and go on to sample a whole range of whiskies in the Scotch Whisky Heritage Centre. At the bottom of the Royal Mile is the Palace of Holyrood - the Queen's official residence when on state visits, as well as the Scottish Parliament and the Dynamic Earth exhibition. Nearby is Arthur's Seat which is worth a climb on a clear day for the wonderful views it affords over the city and over to Fife. If the weather is good you can see the peaks of the highlands in the far north. Princes Street, George Street, Rose Street and the Princes Mall provide the visitor with a wide choice of international and local traders and shopping.
Showing Thursday 5 May 2016 to Friday 6 May 2016Change Search
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57% would recommend it to a friend
Heriott Park Guest House
Pleasant single room at top of house.
Clean but not very welcoming in general and average quality breakfast. Not one I would choose again but okay for a night as I was attending a workshop.
Avoid at all cost
I wrote this review from the room in which I was staying, because I had to get this out of my system before I could go explore the city.
I would have given this a 0/5 if I could. My boyfriend and I had made a reservation at this guesthouse beforehand and we arrived at 7am to see if we could leave our bags with the staff and to inquire about check-in later in the day. We were told that our room was not ready, and that we could come back at 11am. We replied okay and left, believing that common practice would be to come back at 11am or after. We returned to the guesthouse at around 6pm, and was greeted by the extremely angry male owner who attended to us earlier this morning. He demanded why we had promised to come back at "11am on the dot" and did not show up, causing a huge disruption in the staffing of the guesthouse. At first glance, I had actually believed that it was a good-humored joke, and chuckled politely and explained that we had been wandering around in the city. Upon sensing that he was very serious and mad, I apologized right away saying that we did not know when he said "come back at 11am and your room will be ready" it actually meant "come back at 11 on the dot or we'll scream like maniacs in your faces as our welcoming". He insisted that we "promised" him we would come back at 11am but did not keep our promise. We apologized but insisted that we did not understand him fully that he had meant 11am sharp. He did not listen but kept screaming in our faces. He then left us with another male staff who screamed the same things in our faces again, adding that in order to wait for us, he had to forgo walking his dog, going to the shop, and other chores. Anyhow, he ended up being able to walk the dog. We apologized yet again, and explained that we really had no idea as this kind of situation had never happened to either of us in our whole life. He simply told us that we were very rude to be late.
Just to clarify, the guesthouse has my UK number, and they would have had every right to call me. We reminded them that we understood why they were mad and we already apologized to both staffs, yet we were paying customers, and such a welcoming was appalling. We told them that we were sorry for being late/rude, but we also would like an apology for being screamed at by 2 men for 15 minutes. They displayed zero sense of common courtesy until we informed him that we would have to share this horrendous experience online, and the 2nd male staff immediately acted apologetic and used the word "sorry" 3 times.
Please, whoever is reading this, do yourself a favor and avoid this terrible guesthouse. English is my first language and I absolutely do not have any problem with comprehension. To me it was simply an unfortunate misunderstanding, and I have apologized for my part. It seems to me that the owner and the staff of this guest house treat this business as a chore and do not care about their guests any bit. P.S. Unattended trash on the floor and yellowish stains on the towel
P.P.S The breakfast that comes with the room is horrible - the sausage seems like the cheapest kind the guest house could get and tasted like plastic, the scrambled egg was dry and tasted like cardboard
You and your partner arrived at the guest house at 7.10 am and, as you say, it was not possible to check in. However, I indicated that I would rearrange the staff work plan and my own to get the room ready for you for 11am, (published check in is 4 - 8pm).
On three occasions you agreed with me that they would return at 11am for the room - which all seemed in order. This was important as it would be necessary for me to leave the Guest House unattended at some point in the day to stock up on supplies etc.
Eventually, at 5.50pm, you and her partner returned to the guest house and when I asked why you had not returned at 11am, as agreed, you advised you had got a bit distracted - which you both found highly amusing.
It then emerged that you thought it was OK to return at 5.50pm - because I had not used the specific phrases "11am On The Dot" or "11am Sharp" - I didn't share this interpretation.
The raised voices (or screaming as you called it) - did not come from any of the staff in Heriott Park Guest House!