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70% would recommend it to a friend
Room very nice but bathroom poor
The room was very nice but the bathroom really let it down, it smelt of mould and the shower was very poor.
I was happy with the value for money of the room but the bathroom/shower really pulled it down
Get the basics right
Bed - mattress shot
Room too hot - no way to open window
Doors slamming no soft closures - woken up at 5am by next door's door slamming
TV not working
Slightly dated and expensive for the quality of the room.
Great customer service and excellent location though.
This is a lovely little hotel, ideally placed near the High Street, very good staff, fantastic bedrooms, cannot find a single fault.
If only all hotels could be as good as this it it would be a very easy way to travel around the country knowing that when you arrived there would be no problems waiting for you!. 10/10 is the only score I can award. Thank you.
Good location in the centre of Newmarket, breakfast very good value and room had everything you would need.
National Stud Visit
Fantastic location for us personally and having asked for a room overlooking the gallops - we could not have wished for better.
The staff were friendly and informative, and the food was very good. The only slight criticism we had was the room was so hot - but then again - all hotel rooms are aren't they. So based on that it is equal to other hotel rooms we have stayed in. At least in this one we could open the windows wide to let some air in.
newmarket for racing
good location just off the high street friendly staff must have the newmarket sausage for breakfast gallops just up the road and horse racing museum five minute walk would stay here again
Dated and expensive
Drunks slamming doors at 1am also women fighting and assailing partner in car park
If you want a quiet nights sleep avoid this place
Great reception when we arrives and very helpful staff lovely room and food would reccomend
Clean but tired
The room and hotel were very clean, but a bit tired and the bathroom was well past it's sell by date, with a trickling shower , peeling wallpaper and a bad smell from the drains.
By contrast, all the Staff were friendly and helpful. Our room overlooked an all night petrol station and late night revellers were still noisy at 4am. Consequently I would only recommend staying here in a refurbished room on the quiet side of the hotel.