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75% would recommend it to a friend
Good hotel but disabled access could be better
Hotel facilities and staff service all fine but just one problem.
We chose the hotel because the information on the website indicated that disabled access was good. In fact, although access disabled was possible the slope from the long and steep external access from the bedroom to other hotel facilities caused problems. There was also no disabled parking. This should be made clear in website.
Clean and comfortable but a bit odd
Reception staff friendly and efficient.
Easy to park, hotel layout meant a route march to my room, to be fair it was well directed with clear signage, lots of twists and turns with odd little steps. Free cabled internet connection rather than WiFi. This gave good speed for emails but could not cope with watching iplayer. The accessible TV channels are limited, good selection of moves on demand. Tea and coffee in the desk draw, first time I have ever boiled a kettle in a draw...... Great shower, comfortable bed.
Only comment is that it could do with more staff, as they were having to serve drinks, order food and man the front desk and phones, which meant service was slow, no fault of the I or 2 staff on duty, but more staff should be allocated especially to Friday and Saturday evenings.
Great Hotel - Good Location, Good Facilities.
Great location and customer service.
Great overnight stsy
Arrived at 10.30pm.
Speedy check in. Room 16. Large room with balcony overlooking Carpark . Room clean . Bed ok. Bathroom in need of update but adequate for needs. Towels clean. Hairdryer ,tea,coffee making facilities,tv. All in all a good value stay. Breakfast good and great Italian waiter. We will definitely stay again.
I stayed in room 31.
I arrived at 12 o'clock at night having worked 20 hours a need of some sleep, but they was a couple next door having a party and sex it went on till 3 in the morning. I rang the reception twice nothing was done about it. So after my long day I had no sleep. The walls in the hotel are not insulated properly.
one of my worst experiences
This hotel has a lot going for it, staff were friendly, room pleasant enough breakfast was good.
Unfortunately my room had a water tank above it which resulted in so much gurgling and sloshing it was like trying to sleep next to the large intestine of a giant blue whale. In addition the hallway lights had blown so hallway was pitch black resulting in me tripping down a step in the darkness, only able to get into room thanks to light on mobile phone. An hotel for the adventurous?
We had a bad nights sleep first night, managed to get extra pillows for 2nd night, but bed is so hard.
Overbed lights not working, so if one of us wished to read we had to have room lights on. Bathroom extractor not working, water very hot - no warning sign, hands removed very quickly. Breakfast was ok. We ate there first night, but next day both of us had very poorly tummies, in fact I had to stay in room next evening and it ruined our meeting with friends - part of the plan for this trip. Room temperature is either 0 or 22 C - thermostat is controllled "remotely" - what ever that means. Overall, not an enjoyable stay, staff however are courteous and helpful. Needs a good facelift and move on up to the 20th century.
A good-sized room and bathroom.
Plenty of space for a change and spotlessly clean. It was excellent value for money and very convenient for the M25.
Would stay again...
Friendly staff, nice clean room with everything you need for an overnight stay.