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74% would recommend it to a friend
Value for Money
A nice homely hotel - very good value and excellent reception staff, only too pleased to help, advise and make sure your stay is as pleasant as possible.
Decor maybe in need of a little tlc but good value for money, and would recommend.
Efficient and friendlt
The staff were friendly and helpful.
The room clean and comfortable.
Tired looking but clean
Tired looking from the outside,inside not much better.We stayed in room 4 which was quite gloomy due to the high hedge .The room was kept clean ,breakfasts were tasty and the dining staff were very helpful .Receptionists could be more efficient .There are better value hotels in the area.
Only problem in an otherwise great stay was that items were missed from bill.
Took a little time to sort out but got there in the end.
Good hotel but disabled access could be better
Hotel facilities and staff service all fine but just one problem.
We chose the hotel because the information on the website indicated that disabled access was good. In fact, although access disabled was possible the slope from the long and steep external access from the bedroom to other hotel facilities caused problems. There was also no disabled parking. This should be made clear in website.
Clean and comfortable but a bit odd
Reception staff friendly and efficient.
Easy to park, hotel layout meant a route march to my room, to be fair it was well directed with clear signage, lots of twists and turns with odd little steps. Free cabled internet connection rather than WiFi. This gave good speed for emails but could not cope with watching iplayer. The accessible TV channels are limited, good selection of moves on demand. Tea and coffee in the desk draw, first time I have ever boiled a kettle in a draw...... Great shower, comfortable bed.
Only comment is that it could do with more staff, as they were having to serve drinks, order food and man the front desk and phones, which meant service was slow, no fault of the I or 2 staff on duty, but more staff should be allocated especially to Friday and Saturday evenings.
Great Hotel - Good Location, Good Facilities.
Great location and customer service.
Great overnight stsy
Arrived at 10.30pm.
Speedy check in. Room 16. Large room with balcony overlooking Carpark . Room clean . Bed ok. Bathroom in need of update but adequate for needs. Towels clean. Hairdryer ,tea,coffee making facilities,tv. All in all a good value stay. Breakfast good and great Italian waiter. We will definitely stay again.
I stayed in room 31.
I arrived at 12 o'clock at night having worked 20 hours a need of some sleep, but they was a couple next door having a party and sex it went on till 3 in the morning. I rang the reception twice nothing was done about it. So after my long day I had no sleep. The walls in the hotel are not insulated properly.