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50% would recommend it to a friend
The room was dusty and smelt of cigarettes.
It was dusty in places and hairs in the sink
The room was out dated, not very clean, no Wi-Fi, looked nothing like the laterooms website.
The aircon didn't work. There is no way I would stay again. The hotel needed a complete make over, it stunk of cigarettes.
Just what I needed
My needs were a room for the night.
The Russ Hill was brilliant. Clean, simple, yet provided all I needed. The breakfast was a great price, and good quality. It set me on my way for the day. All employs were helpful, kind and caring.
Horrendous, should be closed down !!
This has to be the worst Hotel we have ever stayed in and we are fairly well traveled.
The Staff were surly and very unhelpful. We were refused Breakfast even though we had pre-paid for it online as they said it was not on the booking confirmation from laterooms.com!!. The room was windowless with a small skylight, stuffy and airless and just enough space to move around the bed. I am surprised that anyone actually stays at this place, they must be either desperate or it is a last resort when they cannot find anywhere else.
Russ Hill? Is this acceptable
Room reserved was not available but a double room appeared after further discussions.
The room was dirty, outdated, noisy and should embarrass a modern hotel.
Russ Hill Hotel and Room 265
Russ Hill Hotel - Value for money, friendly polite staff.
It's good if you want to just stay there for the night before going on a flight. Not really good long term because, the beds are hard. the one in our room, the springs on it were almost protruding. we had to get up and flip it over to the other side, before I can sleep on it. There is no fan or climate control device now that is hot, our room didn't have a window.
Russ Hill Hotel
Could be a really good hotel if some money was spent on it.
A very unclean looking shower curtain and mould on the curtains not too inviting. Bed OK although lacking some support, TV quite old and picture quality average. Unhappy to be woken by maids cleaning rooms at 0700 on Sunday morning and for someone to walk into my room, (seems keys must open other bedroom doors?). It also seems a very old and unsecure practice to have hotel name and room number tags on the key ring, must keep any potential thief happy. On the upside the bar food was excellent and good value for money and the drinks seemed good value and the lager well chilled.
Poor standards .
Staff were disinterested and unhelpful.
However cleaners were lovely and polite. Room was pokey and smelly. Only 2 pillows which were old. Poor standards all round. Grubby and stale.'would not recommend.
Don't expect to use wifi as it comes and go and it is NOT available from the room but only in the few meters close to reception.
No Wifi option in the room even if ready to pay, it's just not an option available. If you book a single room, don't expect any furniture in which to put your clothes as there won't be any...at least not any in the room I stayed in. Check in is at 15 and not at 14 as mentionned on the site. If you get there at 14, they will make you wait an hour and ask you to sit and wait. Shuttle bus #40 will get you to the airport but do not expect to use it with any bus passes you might have bought earlier (metroriders, metrovoyager, etc...) It is in Charlwood and your pass should cover it...but not from the hotel apparently, just from the public bus stops in the city...after an 30 min walk.
I needed a hotel near Crawley for one night, and it seems that every hotel in the area focusses on Gatwick's holiday traffic.
However, this is a decent hotel, the only negative I agree with is the maze of corridors leading to rooms, but I don't think it's a big deal, I didn't have to wait for lifts and ride up half a dozen floors, so six of one..... The bathroom in my room looked brand new, the room was clean and tidy, the staff were friendly and the breakfast was good. All in all it was value for money