88% would recommend it to a friend
Recently refurbished, this hotel is spot on in every way.
I am actually local and knew this hotel had a recent refurb.
I booked a twin and got a double, so my friend and I had to 'bunk up'. The sink didn't drain, there was no plug for the bath and the bathroom door was difficult to open and you had to wiggle it to open it.
At breakfast we waited 15mins to be served tea and a further 10 for the breakfast itself. My vegetarian sausages were under-cooked and we were offered no toast. In fact, when we asked for tea/coffee (it wasn't offered) we were told to wait our turn. When we mentioned this on checkout there was barely an apology and they still had the audacity to charge us £4.50 for the pot of tea we had the previous evening.
Hotel looks lovely; shame the service is so abysmal.
Olde worlde, slightly quirky but very good.
We had relatives staying in another room, ours was made out to look like french renaissance while theirs was art deco, very nice touch to have different style rooms, nice change to some of the generic modern hotels. Yes could do with a lick of paint here and there but in a strange way it added to the style of the hotel. Parking was a bit of an issue though as small car park was full so had to park on the road which had restricted hours. Service was efficient and very good, with friendly staff.
Excellent Value for Money
Thoroughly enjoyed my one night at the Royal Wells Hotel.
I was upgraded to the beautiful Oriental Room, but my colleague ahd a lovely room herself, without an upgrade. The staff were attentive and helpful. There as a party on the ground floor with a disco, but we couldn't hear it at all in our rooms. The hotel is so convenient to the town centre and easy to reach the train station on foot (if you are are fit and can walk up a hill). The only criticism was he cereal bowls were not clean, but the food was great.
A disappointing stay
The receptionist was lovely and friendly and efficient, as was the lady who took us up to our room.
The room looked a bit tired and needs refurbishment. The bed was so uncomfortable that my husband spent the night on the floor with the quilt from the bed.
On a positive note, we had booked dinner in the restaurant and it was an excellent meal. The breakfast was also good. A pity aout the bed but I'm sure you will replace it for something more acceptable. Double beds are no longer acceptable. King size is the way to go. Alternatively twin beds. As we have children and grandchildren in TW we will probably be back if an undertaking is made that my husband won't have to sleep on the floor again. We would probably recommend the hotel if the bed problem is sorted out. We were in room 8 (I think)
I normally stay in a different hotel in Tun Wells , but had the good fortune to stay at the Royal Wells this time.
I rarely , if ever write any kind of report on hotels , but this one was wonderful and i really enjoyed my 1 night stay there....Fantastic room , and excellent staff . Great experience.
Reasonable value for money
Just a one night stay on business, in April.
Decor a bit tired, but staff very nice and breakfast very good.
Hotel reception could do with updating
Restaurant very modern, breakfast was great, they even had vegetarian sausages.
Staff very nice and willing to help.
She's an old lady who needs a new outfit
Staff are friendly.
Service was good, but the whole place is a bit tired and needs attention. Our bathroom was so small, you could hardly turn around in it. i would have to book a superior room if i were to return. Staff were good and public areas were comfortable.