Gainsborough Hotel


7-11 Queensberry Place South Kensington, London, SW7 2DL

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (80)

58% would recommend it to a friend


Customer service


Food quality

Room quality


  • J Gibb

  • June 2015

Stay Away

We were given a twin room.

When we got our room (40), we decided to have a coffee. The milk in the small cartons was off. Being a small room and being a hot day the room was like a oven. Went to put air conditioning on, the switch was covered with tape, the air conditioning was broken. I went to reception and complained, we were moved to another room, 102 I think. We placed our bags in and went out for a meal thinking the room was better. On our return late that night we could not believe the state of the bathroom and shower, there was no blinds. The window was normal glass not frosted and was overlooked by several windows. The toilet seat was broken. The shower had the window blinds in it. There was pigeon muck on the floor. In the morning we were put back into room 40 so we could shower and toilet without being overlooked. We stayed in room 40 for the remainder of our stay. The air conditioning was never fixed. We were given a free breakfast for the two mornings we were there. Thank God The Who at Hyde Park were fantastic because the hotel was so disappointing. A fare price for this hotel would be £10.00 a night.

  • Ray B

  • June 2015

Comfortable Oasis of Character

We stayed midweek and found the hotel to be well situated for transport in an interesting area.

The room itself was clean and a good size, warmer in character than most with an elegance which may have seen better days but is still of good standard. We didn't eat in the hotel because a few hundred steps away is a delightful selection of varied quality eateries for all times & tastes. Thoroughly enjoyed the short stay.

  • I Gardner

  • May 2015

Clean and comfortable

Clean and comfortable room.

Everything worked as it should. Well done !

  • Patrick Harrington

  • April 2015

Excellent location and overall good value

Very close to South Kensington Underground station which is on both the Piccadilly and District and Circle Lines.

Friendly staff and nice furnishings. We had problems shutting a window and whilst the bed looked fancy it could have been more comfortable.

  • D Gill

  • April 2015

Size of room

I've had several single rooms, none have been as small as this.

Squeeze to get into toilet, no room between shower wall and main wall where washbasin was. Shoulders touched both.

  • Kevin Y

  • March 2015

character but worn out and in need of renovation

Bathroom: broken tiles, flush didn't work well.

Shower good and hot water plentiful.

Beds comfy, lacks power sockets. Superb area and full of character. Would rather stay further out and get a better qualify room for less money. Learned something here.

  • Nicola A

  • February 2015

Room standard

Room was very tired and showing signs of wear - especially the bathroom.

hot water rather erratic.

  • Jan H

  • January 2015

A night at the theatre

Very convenient for the Royal Albert Hall and good value.

  • James W

  • January 2015

nothing like the description


Standard double room. having looked at the pictures we were expecting something quite reasonable. Even at a reduced rate i would have got a better room at a Travelodge. Small radiator covered by thick curtain (useless). Air con on wall with masking tape over the switch, Dehumidifier in the room (???) Toilet, No heating at all, could not face getting into the shower. Used all the towels on the floor as it was so cold. Double bed was two singles pushed together and a struggle not to fall into the ever increasing gap. no spare blankets so the electric fire we found in the wardrobe was on all night. This is such a shame as its location is great for museums, Albert hall and some very good shops.

  • S OWEN

  • January 2015

Room was about as I would expect in London. Small but adequate.

On arrival in room see there is no electrical cable for the TV - reception sorted this out within half an hour.

I then wanted a Drink but the little box had no tea bags or coffee - reception sorted this out within half an hour.

There was no spoon to stir my tea - I couldn't be bothered to ask reception again!.

Otherwise all ok.