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Reviews - The Danubius Hotel - London Regents Park

4Visit England Assessed Hotel Ratings explained
18 Lodge Road , London, NW8 7JT
The modern and stylish four-star Danubius Hotel is conveniently located overlooking Regents Park and Lord's Cricket Ground. Close to Marylebone and Paddington train stations, the Danubius Hotel makes an ideal choice of hotel for both business and leisure travellers. The imposing exterior yields nicely to the luxurious interiors: the elegant lobby with crystal chandeliers, and the warm inviting spaces of the lounge and restaurant, featuring warm woods and discrete lighting. The Danubius Hotel is located in St. John's Wood, near Regents Park, Madame Tussauds, Lord’s Cricket Ground (The 'Sacred Ground' of English cricket) and London Zoo. A variety of culture and shopping in Oxford Street, Covent Garden and the West End are only a few stops away on the tube. Each of the 364 bedrooms has an en-suite bathroom, satellite TV, air conditioning and free fast Wi-Fi Internet access. Suites and Executive rooms are also available. The Minsky’s Restaurant serves a variety of dishes, from the varied a la Carte menu, to the weekend carvery serving a choice of deli items. Guests can also relax and unwind in the Pavilion lounge with its exciting concept of light dining or enjoy a traditional Afternoon Tea. Guests also can take advantage of complimentary use of ‘Fitness Zone’, a fully equipped air-conditioned gymnasium with running machines, exercise bikes, rowing machines and free weights. The hotel is outside the congestion zone charge and has car parking on site. (chargeable £28.00 per night until 12 noon on date of departure)
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Overall score Guest rating scores since January 2013 Customer recommendation
Guest Reviews Based on 59 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
82% recommended this accommodation to a friend 85% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

The Danubius Hotel - London Regents Park
Turned up after request for early room. Wasn't ready told an hour. Went back after hour to be told another hour by this time we had to leave to go to show in cloths from day as room not ready. Done paper work. Tried charging me extra £100 on top of my price told by late room. Sorted that. Went show came back had room. Checked out in morning then wanted to charge £283 so had to explain situation again get out emails. Didn't speck very good English. Not happy.

ManagementResponse

May I apologise to you for the inconveniences that you experienced whilst waiting to check-in at the Danubius Hotel Regents Park; also for the error with your final bill on check out. I am sorry if our normal high standard of customer service was not upheld on this occasion. I take all comments most seriously and do take time to investigate why our customer service does not run smoothly. The hotel was fully booked on the weekend of your stay and our front desk staff can only allocate a bedroom for early check-in once the guests check-out at 12.00 and full cleaning has been finalised and checked. Normal check-in time is 14.00. If the hotel is not full we are always pleased to offer an early check-in however this can never be guaranteed. I will discuss the incorrect charges with the relevant Head of department and I will ensure that if staff require further training or support it will be given. I should like to thank you for advising me about the level of English not being adequate for front desk staff, we are presently addressing this. I do hope that you will choose to return and stay with us again in the New Year and we can demonstrate to you our high level of customer service.

Reviewed by
L Whitemore

From Yeovil, UK
Who stayed in December 2014

Family

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Birthday Break
Good accommodation , well planned room, breakfast, plenty to eat and choice

Reviewed by
Alan W

From Bordon, UK
Who stayed in November 2014

Couple

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Tired room.
We had a room which was tired and needed a re-furb, also no heating except a free standing electrical heater, which meant it was very cold in the bathroom. We did get good deal otherwise we'd of be very unhappy. Excellent breakfast.

Reviewed by
M Thomas

From Reading, UK
Who stayed in November 2014

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Good location near Regents Park, room very clean, breakfast was excellent plenty of choice and well-cooked. We would definitely stay again. The only negative was that our room was opposite a lift and was noisy during the night when people arrived back late.

Reviewed by
Debbie A

From Kidderminster, UK
Who stayed in November 2014

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ok

Reviewed by
Rene Lashley

From Bristol, UK
Who stayed in September 2014

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Nice hotel

Reviewed by
James Perry

From Holly Springs, USA
Who stayed in September 2014

Travelling alone

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Nice place, outside needs a paint job
A good hotel in a very good spot; though the outside is in need of a clean up/paint job. Once inside it's very smart and comfortable so overall the package is good.
Food is nice, drinks priced ok for a London hotel and the waiter service in the bar is friendly and efficient. It'll always do fine because of where it is and that will draw the foreign guests. Would I go back, possibly, but there's a lot of London hotels charging about the same so for a nice London break so I'd probably try another venue.

Reviewed by
c dyer

From Wolverhampton, UK
Who stayed in August 2014

Family with teenage children

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Good I would probably stay again
Staff are welcoming at first the rooms are good but they don't care about just as you are checking out

Reviewed by
L Foya

From Bilston, UK
Who stayed in August 2014

Mixed group

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A clean comfortable hotel extremely well placed for Lord's Cricket fans.
The Hotel itself is everything that one needs. However on returning on the Saturday night just after 11
pm the entrance to the hotel was obstructed by some young men sitting around and being offensive. The hotel secuity should be aware of this as not everyone arrives in a vehicle.
Also early on the Sunday morning the hotel workers were in the store areas below banging and crashing as they moved their equipment around creating quite adisturbance.particullarly disturbing my partner.It was probably wrong of me not to make more of it but it did spoil the experience.

Reviewed by
Peter Longden

From Seaford, UK
Who stayed in July 2014

Couple

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Very comfortable London hotel
Efficient and comfortable. I stayed for one night with my daughter as we went to the theatre.room was clean and beds were comfy breakfast in our room was excellent. As with all London hotels it was pricey but good value for a hotel in this location.

Reviewed by
Elizabeth H

From BRISTOL, UK
Who stayed in July 2014

Family

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