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Reviews - BEST WESTERN Cumberland Hotel

3AA Assessed Hotel Ratings explained
1-3 Johns Road, London, HA1 2EF
Located right in the middle of Harrow's bustling town centre, BEST WESTERN The Cumberland Hotel is a charming choice. With Central London a mere 20 minutes away by tube, you'll find us in the perfect location for all your business needs... with the added luxury of being able to get away from it all and relax after a hard day's work. During your stay, why not take quality time out, and visit Oscar's Bar which boasts an excellent selection of light (and not-so-light meals) to suit all tastes. If your business isn't business, Harrow's history will keep you interested and entertained when you go out and about, with the world famous Harrow School within walking distance from the hotel. 7 British Prime Ministers, including Sir Winston Churchill, were schooled there, as was Harry Potter during its time as Hogwarts! Wembley Stadium is just 10 minutes away, while the nearby nightlife is a must for memorable London outings!

*** Please be advised that the main hotel bar and the resident’s lounge will be unavailable from 6pm on Saturday 23rd March. Room service will operate as normal. ***
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Overall score Guest rating scores since November 2012 Customer recommendation
Guest Reviews Based on 71 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
62% recommended this accommodation to a friend 69% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Poor customer service
the room was ok but the customer service was poor. No food served in the bar in the evening. 3am was woken by group of 20 people having a party around a car blasting house music with its doors open. This lasted 45 minutes right outside the hotel but staff made no attempt to ring the police. At 11:20am I received a very rude call from reception saying simply "check out is at 11am madam!" When I informed her that I had made arrangements for a 12 o'clock departure she said she would check the computer - no apology for her error was offered.
On check out I found that I was already checked out with my bar tab already having been charged to my credit card before I had a chance to check it, this was despite asking to pay the bill on check out.

Reviewed by
Julie-Ann Newman

From , UK
Who stayed in September 2014

Travelling alone

  • Customer service
  • Hotel cleanliness
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Booked wrong week, hotel unable to transfer value or refund.

Reviewed by
n hendrie

From Stourbridge, UK
Who stayed in August 2014

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

I really like this hotel, good location, friendly staff, comfortable rooms

Reviewed by
K Wright

From London, UK
Who stayed in August 2014

Couple

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Party in a room near mine couldn't sleep and far to hot in room .

Reviewed by
R Morley

From UK
Who stayed in July 2014

With colleagues

  • Customer service
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  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

convenient for travel into city of London
Very convenient for catching tube into central london

Reviewed by
geoff p

From Newtown, UK
Who stayed in July 2014

  • Customer service
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  • Quality of room
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  • Family friendly

One night stay
Staff pleasant. Ask for morning call at 7.15, didn't get one but receptionist confirmed it was in the book.
Sunday night and the hotel bar closed at 10.30pm.
Won't be going back.

Reviewed by
Roger Ford

From Reading, UK
Who stayed in June 2014

Travelling alone

  • Customer service
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  • Family friendly

Good location, clean and value for money
Receptionist was friendly and helpful even though I was checking in at around 10:15pm. Room was a single in the main building, bathroom was tiny but clean and the shower was hot and powerful. I needed somewhere to sleep and nothing more and this more than met my needs even had tea making faciliites in the room. I will more than likely come back, only 30 mins on the tube from central London and a fraction of the price.

Reviewed by
Julie H

From Harrogate, UK
Who stayed in June 2014

Travelling alone

  • Customer service
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  • Quality of room
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  • Quality of food
  • Family friendly

Single was fine but lack a/c. The hotel was as expected.

Reviewed by
C Wood

From Pontefract, UK
Who stayed in June 2014

Travelling alone

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value for what i needed in london when comparing london prices

Reviewed by
Robert John K

From Derby, UK
Who stayed in May 2014

Travelling alone

  • Customer service
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  • Value for money
  • Quality of food
  • Family friendly

too noisy with traffic

Reviewed by
U. M

From London, UK
Who stayed in April 2014

Travelling alone

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