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Reviews - Rafayel on the Left Bank - Hotel & Spa

5Self Classified Hotel Ratings explained
34 Lombard Road Falcon Wharf, London, SW11 3RF
Located on the riverfront in bustling Battersea, Hotel Rafayel, is London’s most luxurious 5*eco-friendly boutique hotel. Minutes from Sloane Square, the Kings Road and Knightsbridge, Hotel Rafayel also boasts 65 designer ‘smart’ rooms with floor to ceiling glass windows, Crystal bar and Banyan on the Thames restaurant with river views, spa, techno-gym and resistance pool, Nirvana lounge event space, boardroom, library, florist, MyChelle`s baketique. Hotel Rafayel provides complimentary drop-off service to Clapham Junction and Clapham Common.

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Overall score Guest rating scores since November 2012 Customer recommendation
Guest Reviews Based on 83 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
84% recommended this accommodation to a friend 85% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Great rooms
The rooms were v clean and comfortable everything worked. Probably would go out for breakfast if we stayed again.Gym was well equipped and views. Pool was tiny. Good value

Reviewed by
Katherine R

From England
Who stayed in November 2012

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Nearly very good
Perhaps we had a bad night, but we felt that staff were just not properly trained nor aware of good customer service. For example, we stood at the reception desk for several minutes before being acknowledged; there were 3 staff present. Two of them, it turned out, were not reception staff and were just hanging around. To a guest however, it just appeared as though they couldn't be bothered.
Facilities are very good - we were "upgraded" to an apartment. This was very spacious and comfortable; slightly strange colour scheme and a slightly rushed or unfinished feel, for example, no chair in the bedroom.
It's also not located near to an underground station. Although the hotel apparently offers a shuttle service, you would need to have loads of spare time to fit in with their service schedule (which appears to be very rigid even when they have only two people needing it early on a Sunday morning).

Reviewed by
CM W

From England
Who stayed in November 2012

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

What a view!
We stayed here for our anniversary and were pleasantly surprised by the overall image of the hotel.
This is a boutique hotel, so is not what you expect from a standard hotel, but that is a big plus. On arrival the hotel looks like an office block, modern and all glass, but beyond the exterior is a very modrn clean hotel, with staff that can't do enough for you.
We had only booked a standard 'Urban' view room, but on arrival were upgraded to an apartment, now I can't say that this is a standard thing, but if you can get an upgrade or a room with a river view, then do. The view accross the thames to battersea from the hotel is breathtaking, and even more so at night.
I would highly recomend the hotel, and we will stay there again.

Reviewed by
Geoff W

From England
Who stayed in November 2012

Couple

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